Repairs Coordinator

Overview

Coordinate damp, mould, and emergency hazard repairs while ensuring Awaab’s Law compliance.

Key Responsibilities

• repair coordination
• schedule optimisation
• compliance monitoring
• case management
• documentation
• resident communication

Tasks

Working with our friendly team, you’ll triage and allocate works, monitor progress, and maintain accurate case records. You’ll also liaise with internal teams, contractors, and residents to ensure timely resolution and clear communication throughout the process. -Liaise with Repairs Supervisors, Inspectors, and Technicians to ensure positive outcomes -Maintain accurate documentation and update systems in real time -Manage and monitor damp, mould, and emergency hazard cases -Provide regular updates to residents and ensure they understand the process -Support cross-team functions and assist with KPI tracking and contractor performance -Respond to email enquiries within SLA and support field operatives effectively -Ensure compliance with Awaab’s Law timeframes and issue Summary of Findings to residents -Coordinate repair works and ensure jobs are scheduled and completed within legal timeframes -Allocate emergency and specialist works efficiently, reducing out-of-hours reliance -Optimise engineer schedules for productivity and geographic efficiency -Prioritise disrepair cases, asset referrals, and complaints

Requirements

• microsoft office
• outlook
• awaab’s law
• hhsrs
• customer service
• problem solving

What You Bring

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. We’re looking for a proactive and highly organised Repairs Coordinator to join our Repairs team. You’ll be the central point of contact for managing cases related to damp, mould, and emergency hazards, ensuring compliance with Awaab’s Law and delivering a responsive, resident-focused service. The role is hybrid with a minimum of two days in our offices in High Wycombe, Bucks and the remainder at home/remote. -Understanding of housing services and field maintenance operations -Confidence in managing sensitive cases and communicating with vulnerable residents -Proficiency in Microsoft Office, Outlook, and service call logging systems -Ability to critique and improve processes for business benefit -Experience handling maintenance calls and technician coordination -Familiarity with housing legislation, especially Awaab’s Law and HHSRS -Strong communication skills and a team player mindset -Experience in customer service, ideally in a call-centre or property maintenance setting -Excellent organisational and time management skills -Methodical approach with strong problem-solving skills -Understanding of safeguarding and health-related housing risks -Ability to stay calm under pressure and prioritise tasks in a fast-paced environment

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Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. -30+ qualified Mental Health First Aiders available to support -Funded training, qualifications & apprenticeships -3 paid volunteering days in the local communities -Family-friendly leave: Enhanced maternity, paternity, and adoption leave -Paid professional subscription (one per year) -Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) -Life cover and income protection -annual salary: £31,074 per annum -Peer-recognition rewards platform -25 days holiday, increasing with service, plus Christmas closure and buy options -Flexible working – hybrid options, modern offices, free parking & EV charging -Car leasing via salary sacrifice (for permanent colleagues subject to conditions) -Generous pension scheme – up to 9.5% employer contribution via salary sacrifice

About Paradigm Housing Group

-Evolved from a small housing provider into a regional powerhouse, born in 1988. -Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services. -Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation. -Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes. -Regulator-rated top tier for governance (G1) and financial viability (V1).

Sector Specialisms

Security Clearance

-basic or enhanced criminal disclosure may be required when a conditional offer is made.