Technical Service Representative

Overview

Provide technical service support, training, and documentation for coatings products.

Key Responsibilities

• troubleshooting
• testing
• demo
• reporting
• safety compliance
• training

Tasks

-Troubleshoot technical issues to establish the root cause of problems & form a solution/workaround across a range of product related and/or application issues. -Collaborate with colleagues to conduct and/or assist in the testing process as well as in the implementation of new products/ technologies. -Conduct demonstrations of paint/non-paint application techniques -Provide regular project and customer visit reports. -Collaborate with colleagues in handling complex technical issues & informing customers on legal & corporate safety standards. -Support colleagues by providing customer insight & product processing know how to assist with strategic planning. -Instruct customers on product usage in day-to-day operations.

Requirements

• customer service
• industrial
• coatings
• problem solving
• communication
• technical services

What You Bring

-Excellent customer-facing skills. -Experience in industrial applications -Background in the Coatings industry or a B2B industrial environment, -Good at resolving problems & prioritising activities. -Excellent communication, presentation & interpersonal skills. -Extensive experience in a technical services

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Benefits

-25 days holiday excluding bank holidays. -Competitive Salary (depending on experience). -Employee Assistance Programme. -Employee Life Assurance. -Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more! -product discounts. -Staff discount at Dulux Decorator Centre stores. -Great Company pension. -Income protection.

About Akzonobel

-From early paint makers to a global coatings powerhouse, the company has a rich history dating back to 1792. -Projects range from residential walls to yacht hulls, aerospace components, and industrial machinery. -Five core businesses—decorative, automotive & specialty, industrial, marine & yacht, and powder coatings—highlight its diverse reach. -An unusual fact: the company produces expandable microspheres used in adhesives and aerospace composites. -A legacy of bold deals includes the 2008 acquisition of ICI and the establishment of its specialty chemicals arm.

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