Customer Service Representative

Overview

Handle customer inquiries, orders, and issues to ensure satisfaction

Key Responsibilities

• order processing
• data entry
• record keeping
• customer analytics
• complaint resolution
• call management

Tasks

Reporting to the Customer Service Manager, the Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. -Take payment information and other pertinent information such as addresses and phone numbers. -Advise on company product information. -Build sustainable relationships of trust through open and interactive communication. -Assist with placement of orders or credits. -Answer questions about warranties or terms of sale. -Place or cancel orders. -Provide accurate, valid and complete information by using the right methods/tools. -Work with Customer Service Manager to ensure proper customer service is being delivered. -Recommend potential products or services to management by collecting customer information and analyzing customer needs. -Resolve productor quality problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution by working with internal Quality Manager. -Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. -Keep records of customer interactions, process customer accounts and file documents. -Input customer adjustments for credits and debits. -Greet customers warmly and ascertain problem or reason for calling. -Resolve customer complaints via phone, email, mail. -Direct customers to online credit applications and assist as needed. -Identify and assess customers' needs to achieve satisfaction. -Manage large amounts of incoming calls.

Requirements

• sap
• edi
• high school
• college
• communication
• teamwork

What You Bring

Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test. This position occasionally requires long hours and occasional weekend work. The employee is expected to be able to lift and carry heavy items (up to 50 lbs) and perform physical tasks as required. This position does not require travel to other Woodgrain locations. -Ability to communicate professionally and effectively. -Ability to work well and collaborate in a team environment. -Strong phone contact handling skills and active listening. -Excellent verbal and written communication skills. -High level attention to detail. -Familiar with SAP and EDI systems preferred. -Willing and able to maintain strict adherence to safety rules and regulations, to include wearing safety equipment, e.g. safety glasses, hearing protection, and other PPE as required by specific jobs. -High school diploma or equivalent; college degree preferred. -Ability to multi-task, prioritize, and manage time effectively. -Customer orientation and ability to adapt/respond to different types of characters.

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Benefits

Looking for stability? Join Woodgrain! We’re growing fast and offering lifetime careers in a supportive work environment. -Flexible Spending Account (FSA) -Health, Dental, and Vision Insurance -Employer Paid Long-Term & Short-Term Disability -Group Term Life Insurance and AD&D -Health Savings Account (HSA) -Voluntary Supplemental Hospital and Accident Plans -Paid Time Off (PTO) -8 Company Paid Holidays & 1 Floating Holiday -Employee Assistance Program -401(k) with a Company Match

About Woodgrain

-Diversified during both world wars by manufacturing ammo boxes, truck parts, and airplanes. -By 1985 sales surged further via acquisitions. -Typical projects span producing bespoke moulding systems, stile-and-rail doors, factory-finished door components, vinyl and aluminum windows, plus cabinetry parts. -Recent strategic acquisitions include Trimco Millwork, Huttig Building Products, and Kelleher Corporation, expanding reach and product breadth across North America. -Additionally serves pet-related markets, offering horse and pet products alongside traditional building materials. -Blends traditional craftsmanship with modern tech like CNC-tooling, continuous yield optimization, and standardized profiles to ensure quality and efficiency.

Sector Specialisms

Security Clearance

-employment contingent on pre‑employment background and drug screening; fitness‑for‑duty test may be required.