Level 1 Help Desk

Overview

Night shift Level 1 Help Desk supporting voice/data/security projects and remote troubleshooting.

Key Responsibilities

• process development
• data capture
• field troubleshoot
• remote config
• tech support
• safety compliance

Tasks

-Implement, change, and create processes for different project needs when they arise -Capture data from projects including check-in/out times, time on site, and validating work completion documentation -Working with technicians in the field to troubleshoot cabling/network issues -Remotely configure/verify port configurations and network settings -Provide troubleshooting support to field techs via phone, bridge calls, and emails -Adhere to all required project safety requirements.

Requirements

• high school
• ip camera
• cisco
• network switch
• scripting
• microsoft office

What You Bring

-High school Diploma or equivalent required -IP camera programming experience -Knowledge of Analog / IP, and CCTV -Cisco. Juniper, March, or Verint knowledge a plus -Strong attention to detail, organizational, and follow-up skills -Able to work the night shift -1-year of voice, data, security, or electrical field experience -Ability to execute and or create programs and scripts -Experience with Network switch programming -Configure and program hardware remotely -Excellent written and verbal communication skills -Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs -Manufacturer certifications -Must type at least 40 WPM -Exceptional problem-solving skills -Efficiently read and decipher manufacturer instructions

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Benefits

-Per-Diem paid when overnight travel is required -Life, AD&D, and LTD insurance -Paid Vacation and Holidays -Company-Matched 401K and IRA Retirement Savings -Medical, Dental, Prescription & Vision Benefits

About Wachter, Inc.

-Specializes in designing, building, and maintaining critical infrastructure across various sectors. -Handles projects ranging from commercial buildings to energy systems and complex industrial setups. -Renowned for delivering large-scale projects on time, combining innovative technology and construction expertise. -Has a strong footprint in energy, utilities, and communication sectors, providing integrated services to clients. -Offers a wide range of services from cabling and network systems to complete facility builds and updates. -Known for its partnerships with major corporations, ensuring high-quality results with scalable solutions.

Sector Specialisms