Customer Experience Advisor

Overview

Deliver exceptional customer service, manage stakeholder interactions, and resolve issues.

Key Responsibilities

• system updates
• record keeping
• customer service
• complaint handling
• stakeholder engagement
• time management

Tasks

-Keep our systems updated, ensuring accurate records and timely escalation of issues. -Deliver outstanding service to both internal and external customers, ensuring satisfaction is not just met, but exceeded. -Handle complaints with care, resolving them within KPIs and SLAs while maintaining our reputation for excellence. -Engage with customers/stakeholders via phone, email, in-person, and online platforms, always with empathy and professionalism. -Take ownership of challenges and see them through to resolution. -Manage your time effectively, prioritising tasks and responding swiftly to enquiries.

People Also Searched For

Benefits

-STEM education -Financial wellbeing programme -Company pension scheme -We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising. -24 days holiday plus bank holidays -Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues -A selection of lifestyle benefit options -Life assurance -Avove Discount Scheme -Private GP Helpline & Health Cash Plan

About Avove Utilities

-End-to-end solutions for UK water, wastewater, telecoms, power, and vegetation networks. -Projects include flood control systems, real-time dam monitoring, and innovative filtration technology. -Order book includes multi-year contracts with major utilities like Severn Trent, United Utilities, Yorkshire Water, and Scottish Water.

Sector Specialisms