Field Sales Manager

Overview

Lead and develop a sales adviser team to drive home sales and ensure customer satisfaction

Key Responsibilities

• pci compliance
• crm management
• it utilisation
• cost management
• sales reporting
• site launch

Tasks

-Liaise with colleagues in the divisions to ensure smooth delivery of customer journey for their developments. -Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). -Point of contact for customer care issues. -Provides input to marketing campaigns for current/future developments. -Manages Scheme costs appropriately whilst also promoting best practice and high quality standards. -Ensure divisional IT systems are fully utilised and that advisers update the group internal IT system. -Manages delivery and ongoing presentation of show homes and sales office for their developments, organising resources to achieve Group Standards. -Ensuring their team comply with key sales processes, tools and approaches e.g. Prada, IT, Single Sales Principles. -Focuses self and team on those actions needed to drive the right result for the customer, and the Division as measured by its KPIs (including NHBC and cost management targets). -Appropriate reporting to the Sales Director on all aspects of Sales/legal completions. -Prepare staffing rotas for their developments, ensuring that all holidays, sickness, etc., are suitably covered. -Assist in research on potential and existing developments as and when required by the Sales Director. -Promoting and acting in accordance with all Company values, systems, policies and procedures. -Delivering a strong sales performance through effective management of their sales adviser team. -Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business. -Oversee the implementation and launch of new sites – coordinating Marketing input as appropriate. -Market research and competitor analysis. -Involvement in recruiting new Sales Advisors, and the ongoing training and development of their whole team. -Managing database of CRM activity with designated team, ensure continuous improvement as measured by KPI performance. -Management of non-compliance and underperformance in accordance with standard Group processes. -Facilitates marketing material, ensuring compliance with Group Standards and legislative requirements including Consumer Protection from Unfair Trading (2008).

Requirements

• it
• cost control
• sales marketing
• communication
• time management
• problem solver

What You Bring

-A lateral and innovative thinker, an original problem-solver -Self-disciplined individual, with excellent time management skills, and flexible in order to achieve results -IT skills -Experience of cost control and planning, prioritising and organising work to meet targets -Specialist knowledge of Sales/Marketing techniques, research and analysis -Experience of sales delivery in a service environment, either in similar role or as high performing Sales Adviser -Excellent communication skills, both written and verbal -Flexibility with working pattern and mobility across the Division; must be able to work weekends and bank holidays -Good inter-personal skills and ability to deal with people from diverse backgrounds -Someone who is self-confident, decisive, resilient and the ability to thrive under pressure in a fast moving environment

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Benefits

-Competitive Bonus Scheme -Enhanced Family Friendly Policies -Private Medical Cover - Single Cover -Competitive Salary -26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days) -Annual Medical Health Assessment -This role is, notably, a trainee role and as such, a greater level of support to achieve the above would be expected. -Choice of Flexible Benefits -Company Car or Cash Allowance

About Barratt Redrow

-A major UK homebuilder, known for its residential developments and large-scale projects. -Founded through the merger of two leading construction firms, creating a legacy of quality housing. -Specializes in building homes across urban and suburban landscapes, from starter homes to luxury properties. -Projects range from traditional housing developments to mixed-use urban regeneration, with a focus on sustainability. -Has contributed significantly to UK housing supply, building thousands of homes annually. -Notable work includes the development of new communities and transformation of neglected areas into thriving neighborhoods. -Operates with a commitment to quality, innovation, and integrating modern technologies into construction processes.

Sector Specialisms