Resident Service Coordinator

Overview

Manage resident services, events, inspections, and administrative tasks to ensure satisfaction.

Key Responsibilities

• yardi tracking
• resident feedback
• lease renewals
• property inspections
• fair housing
• event planning

Tasks

-Assist Property Manager and Assistant Property Manager with paperwork flow and verifications -Assist the Property Manager and Assistant Property Manager with property-related tasks -Record and track all resident correspondence in Yardi -Provide input on setting the agenda for weekly and monthly staff meetings -Assist with in-house transfers, adding/removing roommates, and lease renewals -Ensure adherence to federal and state Fair Housing Laws and company policies -Prepare renewal letters for delivery to residents -Respond to resident feedback within 24 hours via the Resident Feedback system on mprop.net -Inspect apartments as needed to maintain property standards -Plan and organize resident events to foster community engagement -Complete weekly property inspections with a focus on resident balconies/patios and amenities -Maintain accurate resident files, including renewals, resident retention programs, and lease changes

Requirements

• software
• smartphone
• reporting
• bachelor's
• communication
• problem solving

What You Bring

-Skilled in understanding and addressing resident concerns with care and professionalism -Strong ability to foster positive relationships with residents and colleagues, creating an open and supportive environment -Excellent communication, interpersonal, and problem-solving skills -Proficiency in software applications, smartphones, and reporting/analysis tools -Bachelor’s degree (B.A.) from a four-year college or university, or 3-5 years of related experience or training, or an equivalent combination of education and experience -Sales and/or customer service training

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Benefits

-Employee Assistance Program -Education/Tuition Reimbursement Program -Additional Employee Discounts on various services -Generous Paid Time Off: Including 10 Holidays per year and sick leave -20% Rent Discount -$300 Morgan Essentials (paid quarterly) -Employee Referral Program (Earn up to $750 per referral) -Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability -Retirement Plan: 401(k) with Company Match -$100 New Lease Commissions -Excellent Base Pay : $20.00 - $23.00/hour -Property Staff Shared Renewal Commissions (paid monthly)

About Morgan Properties

-Focuses on multi-family residential communities, managing thousands of units across various states. -Invests in real estate, acquiring and improving properties to enhance value for residents and stakeholders. -Excels in property maintenance, community engagement, and operational efficiency. -Portfolio spans from luxury to affordable housing, offering diverse living options. -Known for strategic acquisitions and a commitment to excellence in property management. -Approach to real estate is marked by thoughtful redevelopment for long-term sustainability and growth.

Sector Specialisms