Assistant Transport Router

Overview

Assist Transport Coordinator with routing, ETA updates, driver support and logistics.

Key Responsibilities

• equipment sourcing
• fleet allocation
• eta management
• routing support
• delivery scheduling
• driver support

Tasks

-Looking ahead to source equipment for specific jobs - Chelsea Flower Show for example - and selecting fleet numbers and placing them securely to one side -First point of contact for enquiries relating to ETA -Advising sales team of changes to timings/days on collections and deliveries -Looking ahead to identify pinch points on certain items - Garden Equipment in Spring for example -To assist the Transport Coordinator with the ancillary roles of routing -Advising sales team of potential late deliveries -First point of contact for driver enquiries/issues with addresses, awkward access etc.

Requirements

• fast‑paced
• telephone
• administration
• customer service
• routing

What You Bring

-Experience of working in a fast paced working environment -Excellent telephone manner required as you will be dealing with customers over the telephone -Good administration and customer service experience -Trained up to be able to route - with assistance from the Transport Coordinator - to cover holiday and absences.

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Benefits

-Loyalty bonus scheme -Sales bonus scheme -Birthday gift -Pension (auto enrolment) -Perk Box -28 days holiday, inclusive of Bank Holidays

About Fth Hire Group

-Operates 19 hubs across South East England, Scotland, and Wales, delivering next-day service from local depots. -Specialisms include construction machinery, landscaping equipment, survey & safety tools, access equipment, and event hire. -Made strategic acquisitions, including Rabbit & Dowling, Phoenix, SST, and Kelsey, to expand geographic reach.

Sector Specialisms