Manager - Digital Growth & Strategy

Description

The Manager, Digital Growth & Strategy is responsible to lead cross-functional strategic initiatives and manage high-impact programs that accelerate customer and revenue growth in our eCommerce business, by acting as an independent growth strategy enabler. The role holder is responsible for closely working with the corporate teams – Marketing, Product, Engineering, Finance, Operations as well as Country Ecommerce teams for defining and developing growth plans while managing programs and leading implementation of strategic initiatives within these markets to support sales growth, profitability and customer experience. The role holder also works in close collaboration with the leadership teams at corporate and country to identify short-term improvement and long-term value creating opportunities, by keeping abreast of overall market developments, trends and best practices.

• Contribute to the review and update of the Digital Growth & Strategy function policies and procedures related and ensure it is implemented and reported
• Drive a data-led decision-making approach by regularly building independent data insights to deep dive into specific pain points affecting country growth and work with corporate & country leadership to solve for these proactively.
• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Provide feedback to colleagues, when required.
• Engage in and drive discussions with Corporate and Country leadership across functions (Marketing, Merchandising, Operations) to drive initiatives that support sales & profitability growth for the markets.
• Lead and drive the country growth strategy & revenue growth for MAF Retail Digital Markets.
• Contribute as a thought partner to the Director / VP – Digital Growth & Strategy and Country leadership team on ideation and implementation of growth strategy and initiatives to reach overall business goals
• Study delivery fee, service fee, threshold structures, newer fee structures, across global markets and regional players to identify opportunities for fees optimization to contribute to Business Profitability.
• Conduct research and study on the market dynamics, trends, competition, best practices and external and internal customer insights.
• Apply and follow MAFR’s Human Capital corporate policies and relevant procedures and instructions.
• Build and maintain strong relationships with Country and Corporate senior stakeholders to help achieve organisational goals
• Contribute to the development and implementation of relevant policies and procedures
• Prepare and present a point of view and an understanding on how to approach these market developments, sharing proposals to the corporate and country leadership teams to promote growth.
• Growth Pilots: work closely with Corporate Product, Marketing & Technology teams as a strategic enabler in leading Growth Pilots which support the growth agenda across all MAFR Digital Global markets.
• Independently & pro-actively generates insights from data reporting, building recommendations & driving business impact
• Launch and scaling of key new verticals of business for Retail Digital
• Build data-driven quantitative “Revenue Growth Forecast Model”, to be used for country’s monthly & quarterly revenue management and monthly review meetings.
• Prepare recommendations based on market study & internal data benchmarking to build quantitative simulation of profitability uplift and work with Country Ecommerce Heads & Product team to test, review and implement fees & thresholds.
• Lead and delivery strong growth outcomes from key growth pilots

Requirements

Minimum experience

• 4–7 years of experience in growth, strategy, consulting, or program management roles (eCommerce or consumer tech preferred).
• Intermediate SQL skills – Ability to query independently to extract data & derive insights
• MS Excel & MS PowerPoint (Mandatory)
• Master’s Degree in related field is preferred
• Strong business acumen in e-commerce, retail industry and able to independently drive insights
• Excellent verbal and written communication skills; expertise in converting technical messages into clear messages that outline why change is needed and that appeals to key business personas. Ability to communicate effectively with stakeholders in multiple business areas (e.g., marketing, sales, finance, operations, technology).
• Bachelor's degree in engineering or business administration or related field.
• Strong stakeholder management skills and experience of working with multiple teams and ability to build influence without authority
• Ability to build strong working relations with stakeholders across corporate functions & country teams and able to influence change.
• Exposure to SQL and MS Excel to help derive data & insights independently.
• Strong English language skills (Speaking, Reading and Writing)
• Strong project management, and analytical skills
• Minimum 3+ years in the Retail/e-Commerce, Technology led business is preferred or experience in a high-growth startup environment is preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance