Claims Coordinator

Overview

Coordinates insurance claims from creation to closure, ensuring compliance and smooth operations.

Key Responsibilities

• approvals
• compliance
• restore 365
• photo upload
• claim review
• customer support

Tasks

-Obtain all approvals on jobs including but not limited to vendor documents, additional equipment required, dumpsters and pods and maintain detailed records of each for trackability and ITEL submissions. -Ensure Compliance is at 100% green and documentation is required when it is not. -Assisting Office Manager when needed - Answering phones and handling customer issues as you will be the most aware of each claim. -Review each open job daily and address adjuster requests while also communicating with the team of progress including notifying when bill needs to be generated or estimate completed. This includes photo reviews, paperwork, scope reviews. -Find solutions for the issues with approvals and compliance questions as the subject matter expert on each claim. -Ensure claim file is complete with final template added as a note in XACT, Itel, CX as well as Inspection form w/ scope prior to closing job. -Monitor programs consistently throughout the day to update service levels, upload all photos when sent by technicians, enter all updates in the notes. This includes Alacrity notes, MICA, Restore 365, and XACT. -Ensure all claims are entered correctly into Restore 365 and all required information and forms required are provided to technicians in order to prevent multiple trips.

Requirements

• urgency
• coachable
• feedback
• 24hr upload
• scope notes
• cat entry

What You Bring

-Sense of Urgency -Must be coachable and able to accept feedback with the knowledge it is provided to help you progress in your role. -24 hr scope notes & photos must be uploaded immediately on receipt and CAT/Class entered.

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Benefits

-Opportunity for advancement -Paid time off -Health insurance -Competitive salary -Bonus based on performance -401(k) matching

About Servicemaster Restore®

-Evolved into a crisis-response leader from its origins as a small moth-proofing business. -Tackles emergencies ranging from burst pipes to tornado damage. -Restores homes and businesses after water, fire, smoke, mold, odor, and weather events. -Projects range from small-scale incidents to major community-wide disasters. -Utilizes a Disaster Operations Center with forecasting tools to pre-stage response teams for major events.

Sector Specialisms