Night Auditor

Overview

Overnight auditor managing shift closures, financial reconciliations, and guest services.

Key Responsibilities

• cash reconciliation
• report production
• shift auditing
• system liaison
• card batching
• guest hospitality

Tasks

-Provide relief support to hotel PBX operator during shift -Perform all Guest Service Representative functions as required; may assist in booking room reservations, answering hotel phone calls, and notifying guests of messages -Produce accurate and timely reports and correctly handle all cash transactions -Manage differing personalities within the office, the hotel and the community -Provide warm, friendly hospitality to guests -Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts -Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift -Complete and transmit daily management and accounting reports and supporting documents -Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers -Maintain the highest degree of confidentiality -Act as hotel system liaison during night hours -Balance and audit room revenue, food and beverage revenue, cashiers’ reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues -Work on multiple tasks, making appropriate progress towards deadlines -Transmit credit card batches -Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS

Requirements

• technology
• high school
• hospitality experience
• customer service
• communication
• problem solving

What You Bring

-Ability to bend -Accurate cash handling -Ability to use technology e.g. tablets, iPads -Excellent customer service skills -Previous hospitality experience preferred -Ability to work effectively in stressful, high pressure situations -Excellent communication skills, both verbal and written -Ability to communicate clearly -Ability to work long hours as needed -Ability to sit or stand for extended periods of time -Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary -Corrected vision to normal range -Make sound judgments quickly -Able to work independently, take direction, and provide direction to others -High School diploma or higher

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Benefits

-Full-time Associate Benefits -Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees -Part-time Associate Benefits -All above-listed benefits except for Medical Insurance and Holiday Pay

About Mainsail Lodging & Development

-Founded with a vision to provide innovative hospitality solutions, Mainsail Lodging & Development focuses on transforming properties into exceptional destinations. -With a diverse portfolio spanning hotels, resorts, and residential projects, Mainsail develops, owns, and operates high-end properties that cater to both leisure and business travelers. -The company’s expertise lies in blending local character with modern luxury, offering a unique experience at each location. -Mainsail is known for its commitment to quality, delivering well-curated developments that contribute to vibrant local communities. -From conceptual design to day-to-day operations, Mainsail is involved at every stage, ensuring each property achieves its full potential in both service and profitability. -In addition to traditional hotel and resort projects, Mainsail also specializes in mixed-use developments, creating environments that serve both residents and visitors. -Standout projects include waterfront resorts and urban boutique hotels, with a strong emphasis on enhancing guest experiences while maintaining operational efficiency. -Mainsail’s hands-on approach and deep industry knowledge make them a leader in transforming spaces into iconic destinations.

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