Guest Experience Officer

Overview

Deliver resident service and manage reception duties at Ingenia Rentals.

Key Responsibilities

• database management
• move management
• tenant liaison
• site patrol
• application processing
• property showings

Tasks

-Attend to matters including but not limited to noise complaints, community disturbance, washing tokens etc. -Attend to general receptionist duties including answering calls and emails, filing and any other duties as assigned by management. -Liaising with prospective tenants and advising of availability. -Carry out routine walk around, and perimeter checks to ensure all residents and guests are abiding by site rules. -Register any issues in terms of housekeeping, maintenance, office, common areas etc. -Ensure seamless and efficient move ins and move outs, following correct procedures. -Organising exit cleans and other repairs as needed. -Use of computer programmes (Newbook, MS Office) to maintain databases in relation to guests and residents. -Conducting showings for vacant homes. -Welcome every Resident to Ingenia Rentals, explaining the community, surrounding area, amenities and activities. -Lock up facilities including but not limited to office, vacated rooms, common areas and gates. -Process tenancy applications.

Requirements

• detail oriented
• customer service
• sales
• computer literacy
• decision making
• communication

What You Bring

-Keen eye for detail -Confident and proficient at dealing with people. -Excellent customer service and sales skills -Strong computer literacy skills -Confident in decision making and able to work with minimal supervision. -Excellent interpersonal and communication skills -Well organised and time conscious

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Benefits

-Security of working for an ASX listed organisation -Discounted holiday rates at Ingenia Holiday parks -Employee rewards and recognition program

About Ingenia Communities Group

-A leading developer and operator of lifestyle communities focused on delivering innovative and vibrant living spaces for people aged 50 and above. -Founded with the mission to create affordable, high-quality lifestyle communities, now operating across Australia, catering to retirees and those seeking a relaxed, yet connected way of living. -Specializes in the development of both permanent residential communities and short-term holiday parks, providing options for both long-term residents and those seeking a getaway. -_portfolio includes retirement villages, resort-style communities, and residential parks, each offering modern amenities, social opportunities, and a strong sense of community._ -With a focus on long-term growth, continues to expand its footprint, delivering projects that meet the evolving needs of Australia's over-50s demographic. -Committed to sustainable design, incorporating green spaces and energy-efficient features in many of its developments. -Notable achievement is the significant growth of its holiday brand, becoming a popular name in Australia’s holiday park sector.

Sector Specialisms

Security Clearance

-national police history check required