Customer Service Representative (German-speaking)

Overview

Provide phone/email support for German-speaking customers in mobility service.

Key Responsibilities

• customer support
• issue resolution
• driver support
• passenger support
• phone support
• email support

Tasks

-You will care for customer satisfaction and making sure that issues are resolved -You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns -You will ensure the smooth daily operation of our services by providing telephone and email support

Requirements

• phone support
• tech savvy
• problem solving
• german c2
• english c1
• communication

What You Bring

-You enjoy providing advice and support over the phone -You are technology-savvy and enjoy working with modern IT tools. -You remain calm even in stressful situations and are able to develop creative solutions in real time -You speak fluent German (C2 or native) and English (C1 or C2) -State of the art hardware for you to perform your work worry free -You are a good communicator and able to always find the right tone in different contexts

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Benefits

-The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most -100% work from home, as long as you’re based in England -You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly -£14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work -28 days of vacation days inclusive of public holidays -You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays. -Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service

About Via

-Founded in 2012 as a ridesharing app with algorithm-driven route optimization. -Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems. -Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport. -Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs. -Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Sector Specialisms