Inside Sales Manager

Overview

Lead inside sales team, manage showroom, drive sales, ensure customer service.

Key Responsibilities

• order management
• pricing support
• metrics reporting
• inventory management
• customer service
• team coaching

Tasks

-Foster a positive, accountable, and collaborative team culture that emphasizes customer satisfaction and professional growth. -Oversee the inside sales process from quote to order completion, ensuring accuracy, timeliness, and attention to detail. -Ensure compliance with company policies, pricing guidelines, and credit procedures. -Support the sales team with pricing, quoting, and product selection to meet customer needs. -Lead, coach, and develop the inside sales team to achieve sales goals, strengthen customer relationships, and deliver excellent service. -Track and report sales metrics, performance indicators, and customer feedback to branch leadership. -Work with vendors and marketing to ensure displays, samples, and signage are up-to-date and well-presented. -Partner with outside sales, operations, and purchasing to ensure smooth communication and efficient order fulfillment. -Coordinate staffing schedules and ensure adequate coverage during business hours. -Monitor showroom inventory levels for displays and samples and coordinate replenishment as needed. -Analyze sales data and trends to identify opportunities for growth and improved performance. -Occasionally lift or move materials up to 50 pounds. -Ensure customer inquiries, quotes, and orders are handled efficiently and accurately. -Frequent communication with customers, team members, and vendors. -Maintain a deep understanding of Mill Creek’s product lines, vendor offerings, and market conditions. -Support training initiatives, including product knowledge and sales skills development. -Promote a customer-first culture by reinforcing best practices for relationship management and follow-up. -Ensure the sales team utilizes the showroom as a key sales tool to engage customers and demonstrate product solutions. -Ensure all inside sales associates consistently deliver exceptional customer service through professionalism, responsiveness, and product expertise. -Maintain a clean, organized, and visually appealing showroom that showcases Mill Creek’s products effectively. -Resolve escalated customer issues promptly and professionally. -Set clear expectations and monitor team performance, providing regular feedback and guidance.

Requirements

• microsoft office
• erp/crm
• leadership
• 5+ years
• bachelor's
• building materials

What You Bring

-Proficient in Microsoft Office and experienced with ERP/CRM systems (e.g., Epicor, BisTrack, or similar). -Strong leadership and coaching abilities with a focus on employee development and motivation. -Proven ability to drive sales results and build lasting customer relationships. -Bachelor's degree in business, Marketing, Sales or related field preferred; equivalent experience considered. -5+ years of experience in inside sales, preferably in the building materials, construction, or related industry. -Working knowledge of building materials and construction practices preferred. -2 years experience managing inside sales staff. familiar with construction materials. -Highly organized with strong attention to detail and follow-through. -Ability to stand or walk for extended periods in the showroom or office areas. -Excellent customer service, communication, and interpersonal skills.

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About Mill Creek Lumber & Supply Company

-Began as a small lumber operation in Tulsa. -Grew into a diversified business with divisions in carpet, tile, windows, doors, and custom millwork. -Specializes in architectural millwork, granite fabrication, and commercial building services. -Family-run leadership has spanned generations, with Jeff Dunn at the helm since 2003. -Offers in-house truss manufacturing and millwork fabrication for both trade professionals and homeowners.

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