Customer Service Representative

Overview

Assist customers, process orders, invoices, and admin tasks in a distribution center.

Key Responsibilities

• bookkeeping
• invoicing
• order entry
• pricing
• audit reports
• customer claims

Tasks

-Manage bookkeeping procedures required for setting up and maintaining current open terms and C.O.D. accounts, including requisitions for new customer codes. -Follow up on customers' claims for credit. -Assist with furnish and install programs whenever necessary, and process furnish and install invoicing and installer payables. -Distribute all incoming and outgoing mail. -Communicate with customers in person at the Distribution Center and by telephone in entering orders under automation system controls. -Assist in pricing of quotes and orders under automation system controls. -Audit open order reports weekly. -Handle all incoming telephone calls: field telephone calls for product, as well as calls concerning bookkeeping or accounting matters. -Manage all system invoicing on COD and open-term accounts.

Requirements

• invoicing
• high school
• customer service
• clerical
• microsoft office
• manufacturing

What You Bring

-Balance daily invoice edit. -A high school degree is required, along with a minimum of 3-5 years of customer service experience, preferably in a manufacturing environment. -Previous clerical or office experience is beneficial. -Basic computer skills are required with a familiarity of Microsoft Office Products.

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About Clopay Corporation

-Extensive product portfolio includes garage doors, entry doors, and custom solutions for both residential and commercial applications. -A reputation for innovation and performance, serving both the builder and retail markets. -A subsidiary of Griffon Corporation, with a strong presence in North America and international markets. -Typical projects include high-end residential garage doors, commercial overhead doors, and custom architectural door solutions. -Recognized for its commitment to product durability, aesthetic design, and energy efficiency in all its offerings. -Operates a nationwide network of dealers and distributors, making its products accessible across the United States and beyond.

Sector Specialisms