End User Support Technician

Overview

Provide first-level IT support, troubleshoot hardware/software, manage accounts, deploy images.

Key Responsibilities

• help desk
• hardware install
• software repair
• troubleshooting
• knowledgebase
• user training

Tasks

-Serve as the first point of contact for end users and provide technical assistance for incoming support requests. -Install, modify, and repair computer hardware and software. -Follow up with end users to ensure that an issue has been resolved to the end user's satisfaction. -Identify and suggest possible improvements on procedures. -Taking initial telephone, email, or chat inquiries, troubleshooting and managing hardware, software or network problems. -Document issues in an IT Knowledgebase. -Provide effective customer service while training end users. -Guide end-users through the issue resolution process.

Requirements

• active directory
• windows server
• duo mfa
• windows 10/11
• android
• help desk

What You Bring

-General knowledge of the following network technologies -Active Directory and supporting Windows Server roles (File, Print, etc.) -Duo Multi-Factor Authentication -Recognizing and escalating more difficult problems to Tier II support. -Windows 10/11 -Intermediate knowledge of the following technologies: -Android Devices -4-5 Years of IT Help Desk or related experience -iOS Devices

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