Customer Service Representative

Overview

Manage proposals, orders, shipments and provide top‑level customer service for an HVAC firm.

Key Responsibilities

• technical docs
• bid pricing
• shipment tracking
• order processing
• customer service
• product knowledge

Tasks

-Participate in customer-facing events, including open houses, lunches, and sporting events -Support Project Managers, and Sales staff with administrative tasks -Track shipments and provide customers with timely updates and ETAs -Process customer orders and coordinate resolution of discrepancies -Notify customers upon order arrival via email or phone -Provide excellent customer service and foster long-term client relationships -Prepare and submit technical documentation (submittals) -Assist estimators with pricing for bid submissions -Stay current on product offerings and industry developments through self-learning and manufacturer training

Requirements

• communication
• 3 years
• post-secondary
• adaptability
• detail-oriented
• self-motivated

What You Bring

-Strong communication and interpersonal skills -Minimum 3 years of relevant experience is preferred -Post-secondary education (College or University) preferred -Ability to adapt to changing priorities and work independently -Strong attention to detail and organizational skills -Self-motivated, resourceful, and eager to learn

People Also Searched For

About Talentsphere Staffing Solutions

-Combining nimble, tech-enabled sourcing with niche industry know-how, they fill roles ranging from temporary and contract to executive leadership. -Their consultants work sectors such as IT, data analytics, life sciences, construction, finance, marketing, HR and engineering. -They’ve helped clients execute major projects—from tech system rollouts to executive hires—by delivering tailored talent fast. -With a consultancy mindset, they’ve positioned themselves for hands-on partnerships, acting as strategic talent advisors rather than just recruiters. -They stand out by offering both speed on temporary and interim needs, and thorough executive search when senior leadership is at stake. -Operating across major Canadian cities and the U.S., they bring local market insight to every placement.

Sector Specialisms