Resident Account Specialist

Overview

Admin support for communities: bookkeeping, collections, renewals, resident service.

Key Responsibilities

• collections
• fiscal management
• final accounts
• checklists
• renewals
• reporting

Tasks

-Oversee collections efforts with Pay Ready or an assigned service provider. -Provide support for purchasing, invoice, and overall fiscal management. -Finalize Final Account Statements (FAS) and communicate with accounting/residents. -Complete Pre-AME and AME checklists and discuss findings with Community/Regional Manager. -Support residents in online onboarding, service requests, payments, and renewals. -Monitor liability insurance compliance and manage communication with residents accordingly when forced placed. -Generate renewal offers and manage the renewal process, including renewal of renters insurance policies. -Prepare regular communication and reporting to Community/Regional Managers. -Initiate lease violations, late rent reminders, 3-day notices, and file evictions/writs. -Work with current and former residents on delinquency, collections, and payment plans.

Requirements

• realpage
• excel
• property management
• accounting
• bilingual
• bachelor's

What You Bring

-Ability to understand, analyze and process financial and accounting information and tasks. -3+ years of experience within multifamily property management. -Proficient computer skills in Windows, Microsoft Word, Excel, and RealPage OneSite. -Ability to work in a fast-paced position that requires strong organizational skills and independent task management. -Proven experience managing demanding and high-expectation customers and situations while maintaining professional, constructive verbal and written etiquette and a hospitality-mindset. -Bilingual proficiency in English and Spanish is a plus. -Excellent communication skills, both verbal and written. -Strong documentation and reporting skills. -Bachelor’s Degree preferred. -Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.

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Benefits

-Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.

About Middleburg Communities

-Blends development, construction, strategic investment, and property management under one roof. -Typical projects include apartment communities and build-to-rent single-family neighborhoods across the Southeast and Mid-Atlantic. -Specialisms range from land sourcing and zoning to property management and capital strategies. -Champions scale and quality in multifamily housing. -Offers in-house research capabilities using proprietary data and AI to identify resilient markets. -Self-performs construction to enhance control over timing, cost, and quality. -Employs a single integrated platform for swift execution from land acquisition through resident move-in.

Sector Specialisms