Service Coordinator

Overview

Coordinate daily waste transport logistics, route planning, and customer service

Key Responsibilities

• customer service
• route planning
• driver support
• safety reporting
• record keeping
• compliance

Tasks

-React to and manage customer queries and complaints in an effective and timely manner -Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes. Route planning , analysing data, setting schedules and coordinating a team of drivers. -Face-to-face engagement with drivers, supporting them to address any issues on route -Reporting of all safety concerns or container damage and encouraging ‘stop the job’ if it is deemed unsafe to continue -Proactively communicate with customers. Manage and maintain accurate records and documentation related to service requests, waste transfer and customer interactions -Ensuring Veolia legal compliance on-site (WTD, O’licence and transport compliance) -Completing debriefs with front line staff and reporting necessary actions or updates as required

Requirements

• it skills
• transport compliance
• communication
• logistics
• fast pace
• iso

What You Bring

-Experienced IT Skills, and the ability to adapt to Google operating systems -Able to demonstrate an understanding of transport compliance and WTD -Good communication skills, communicating with people of all levels including drivers, frontline employees and customers -Previous experience operating within a similar industry; waste/transport/logistics -Ability to organise a busy workload and operate at a fast pace -Experience working with a quality management system e.g. ISO Managing transport compliance.

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Benefits

-Discounts on everything from groceries to well known retailers -25 days of annual leave -Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to -Ongoing training and development opportunities, allowing you to reach your full potential -One paid days leave every year to volunteer and support your community -Access to our company pension scheme

About Veolia

-Born as a water services pioneer in 1853, evolved into a global environmental leader. -A major merger with Suez in 2021 solidified its global presence and service capabilities.

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