Senior User Experience Researcher, Selling and Purchasing Experience

Overview

Drive user research to shape B2B product strategy and design.

Key Responsibilities

• user research
• study design
• data synthesis
• stakeholder collaboration
• insight delivery
• recommendation strategy

Tasks

-Lead end-to-end user research initiatives across functional domains to guide product strategy and design decisions -Design and execute qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, card sorting, personas, benchmarking studies, etc.) to uncover user behaviors, needs, pain points, and opportunities -Incorporate complex technical and business requirements into research planning, execution, and analysis -Synthesize research data into compelling, actionable insights—through storytelling, personas, journey maps, workshops, presentations, or reports—that drive user-centric decision-making -Collaborate with cross-functional stakeholders to define requirements, set expectations for UX research (scope, effort, timelines), and foster communication and teamwork to proactively explore, ideate, validate, and socialize solutions -Translate research insights into clear, actionable recommendations that directly inform product strategy, design decisions, and business priorities

Requirements

• bachelor's
• 7+ years
• quantitative
• qualitative
• statistical tools
• mixed methods

What You Bring

-At minimum bachelor's degree in a related field (e.g., Human Computer Interaction, Psychology, Statistics) -Experience working in a global team is preferred -Proven track record of leading successful research initiatives that drive business growth and customer satisfaction. -Expertise in quantitative and qualitative research methods -Excellent analytical, communication, and presentation skills -Experience with statistical and data analysis tools -Demonstrated experience working on complex, highly technical B2B products -Understand and incorporate complex technical and business requirements into research -Strong problem-solving and critical-thinking abilities -7+ years of mixed methods research experience -Ability to manage multiple studies simultaneously across multiple stakeholder groups

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About Equinix

-World’s largest provider of data center and interconnection services. -Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age. -Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance. -Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems. -At the forefront of advancing global digital transformation through strategic partnerships with leading companies. -Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.

Sector Specialisms