Network and Customer Services Technician

Overview

Maintain and repair water network, provide customer service and handle emergencies.

Key Responsibilities

• asset maintenance
• leak detection
• customer service
• water quality
• supply continuity
• risk assessment

Tasks

-Work with the wider Drinking Water Services teams, partner and contractors to carry out planned and reactive operational maintenance within the distribution network and other assets where necessary, including: O&M activity, cyclic maintenance, flushing & filtering, No-Dig repairs and replacements i.e. Stop Tap replacement/rewashering, Melco Installs, supply and bulk meter replacements, pressure control valves, leak detection and more -Undertake the provision of good relations with customers, regulatory authorities, other bodies and colleagues by working within the required levels of customer service. You’ll take personal ownership of customer queries and complaints, seeing them through to appropriate conclusion. -To undertake all duties associated with the operation of the network to ensure the provision of safe water to customers in accordance with quality regulations, maintaining our customers confidence in our product -Work diligently to prevent Supply Interruption (SI) events but where they do occur, thoroughly enable all known mitigations and processes i.e. safe zoning, deployment of Alternative Water Supply technologies and teams and information capture – event records and data loggers -Carry out duties associated with the maintenance and repair of network assets so that it remains calm and therefore prevent or minimise interruptions of supply and changes of water quality, always meeting the levels of service we’ve committed to in the company’s business plan – the Outcome Delivery Incentives (ODI’s) and Customer Measure of Experience (CMEX). Record all actions via risk assessment and other record keeping tools

Requirements

• streetworks
• standby
• water distribution
• driving licence
• nvq
• gcses

What You Bring

-Streetworks qualified, New Roads and Street Works Act (practitioner and supervisory) units 2 & 10 -Experience in standby rotations and responding to urgent operational issues, with an expectation to work out of hours to support the network -Relevant experience in Water Distribution activity preferred -Full clean UK Drivers Licence -ONC / City and Guilds in relevant subject/NVQ in a Water networks discipline -Five GCSEs (or equivalent) at grades A-C, including Maths, English

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Benefits

-Buy or sell annual leave to offer you extra flexibility -Competitive Contributory Pension -Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox -We support our people by offering a free, confidential Employee Assistance Programme -Enjoy free eye tests and discounts on frames and lenses at Specsavers -Take up to 26 weeks’ additional maternity leave -A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more -We offer free car parking at most of our sites -Generous holiday allowance plus bank holidays -A discretionary Bonus -Buy a bike and safety equipment tax-free, through our Cycle to Work scheme -Share your parental leave and split your time off to care for your child how you choose -At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits: -Look after your wellbeing with our Champion Health support platform -Invest in Pennon Group plc through our employee share schemes

About South West Water

-South West Water is a leading provider of water and wastewater services, covering Cornwall, Devon, and parts of Dorset. -The company is known for pioneering innovation in water treatment and sustainability efforts across its service regions. -Specializes in providing clean, safe water and efficient wastewater treatment to both residential and commercial customers. -Committed to ensuring the highest standards of water quality and environmental stewardship in all its operations. -One of the standout projects includes the upgrade of wastewater treatment facilities to meet growing demand and environmental standards. -South West Water's operations span a variety of sectors, including residential, commercial, and industrial water services.

Sector Specialisms