Experience Executive

Overview

Manage daily soft services, vendor coordination, and facility operations for client sites.

Key Responsibilities

• vendor management
• risk assessment
• report generation
• facility rounds
• ehs compliance
• inventory tracking

Tasks

-Support the Assistant Workplace Manager in all administrative functions, security issues and Workplace services and any other administrative functions deemed by Client. -Effectively manage ground team to ensure an on time deliverable system. -Identify Risk assessment and put controls and inform the line manager -Preparing the Daily/Weekly and Monthly reports. -Arrangement of all consumables and supplies for Client / VIP visits. -Communicate to the Assistant Workplace Manager all incidents’ issues and pending problems. -Involve in Vendor staff Training & Development. -Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions. -Interfacing with the pest control for carrying out the pest control activities at the facility. -Identify issues at workplace and initiate immediate rectification actions. -Vendor grooming and real time monitoring of services and periodic reviews and maintain performance evaluation on monthly basis. -Monitoring the food vendors at site. -Follow up and close the corrigo tickets logged as per SLA. -Interacting with the housekeeping vendor. -Ensuring vendor background checks are maintained on regular basis. -Routine inspection of all services to ensure performance measures are being maintained. -Provide Superior Client Service (weighting 50%) -Monitoring of Housekeeping related activities. -Monitoring cafeteria kitchen cleanliness, vending machines, stock maintenance and all-time availability of the same. -Maintain artifacts asset register on quarterly basis. -Soft services stores and stocks to be maintained as per standards. -Take rounds of the workplace regularly and fill “Don’t Walk By” and share email to all team. -Manage laundry. -Implementation of EHS/HSSE initiatives in the site. -Ensuring all compliance audit documents are submitted by vendor in compliance audit site. -Ownership of the day-to-day administration, including reports generation of the inventory tracker. -Monitoring the mail room activities. -Drive the EHS/HSSE compliance programme in the managed facility. -Taking facility rounds and find out snags and raising Corrigo tickets for the same. -Briefing all the housekeeping/mailroom staff during shift deployment and communicate the priorities of the day and address complaints. -Manage concierge requests from client through office boy. -Ensure Client and JLL EHS/HSSE requirements are full implemented and complied with.

Requirements

• ifm
• facilities
• soft services
• computer
• communication
• process improvement

What You Bring

-Candidate should have 3-5 years’ experience in IFM, Facilities, Soft Services, Admin. -Should have good working knowledge on soft services -Computer Knowledge -Should have good communication skills -Team handling experience -Incident management reporting to be done -Initiative or Process Improvement in Functional Area (weighting 40%)

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Benefits

-Personal and Professional Development (weighting 10%) -Indent monthly requirements for soft services as per the month's budget.

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms

Security Clearance

-ensuring vendor background checks are maintained regularly.