Administrator

Overview

Admin support, customer service and scheduling for repair operations.

Key Responsibilities

• progress monitoring
• job scheduling
• task escalation
• repair queries
• planner coordination
• customer communication

Tasks

-Act as a frontline representative for customer and client communication, addressing inquiries, concerns, and requests promptly and professionally. -Assist in implementing strategies to address delays and optimise operative performance to ensure timely job completion and operational efficiency. -Identify operatives falling behind on tasks and bring them to the attention of planners to escalate. -Provide exceptional customer service by ensuring timely responses, accurate information, and effective resolution of issues to maintain positive relationships between customer/client and the office. -Collaborate with the planning team to process jobs associated with these pots efficiently and effectively. -Take incoming calls from residents and respond to their queries -Communicate these jobs to planners for prioritisation and scheduling to ensure timely completion and efficient workflow. -Collaborate with planners to monitor operative diaries regularly, conducting checks every 2 hours to assess progress and identify any delays. -Ensuring all repairs queries are actioned within a 48-hour period with sufficient information to allow A2Dominion to answer queries efficiently. -Identify jobs from the previous day that lacks a follow-on appointment and requires further scheduling. -Manage "No contact" and "entered" pots systematically, ensuring all jobs are addressed and documented accurately.

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Benefits

-Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment -25 days annual leave plus bank holidays -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more -Leading pension scheme

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-mears does not offer visa sponsorship; candidates must have uk work entitlement.

Security Clearance

-roles are subject to relevant background, identity & security checks before employment.