Customer Care Coordinator

Overview

Coordinate preconstruction client experience and documentation for home builds.

Key Responsibilities

• preconstruction
• drawing coordination
• contract review
• issue resolution
• team collaboration
• progress monitoring

Tasks

-Managing and supporting clients through the preconstruction phase, ensuring an exceptional customer experience. -Coordinating working drawings, engineering, energy ratings, and approvals. -Preparing and reviewing building contracts and ensuring accuracy of client details and inclusions. -Proactively resolving issues and providing timely updates to customers. -Collaborating with internal teams including estimating, drafting, and construction to ensure smooth handover. -Monitoring progress through internal workflows and maintaining accurate records.

Requirements

• word
• excel
• outlook
• 2+ years
• building knowledge
• teamwork

What You Bring

-The ability to read and interpret building contracts and drawings. -A proactive and customer-focused approach with outstanding communication skills. -Minimum two years’ experience in the building or construction industry. -Proficiency in Microsoft Word, Excel, and Outlook. -Sound knowledge of building terminology and processes. -The ability to work effectively within a team and manage competing deadlines. -Strong administration and organisational skills, with excellent attention to detail.

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Benefits

-Access to training and mentoring from experienced professionals -Stable, full-time role with a well-established and respected brand in the residential construction industry -Free onsite parking -Career development and internal progression opportunities -Supportive and inclusive team culture -Employee perks, recognition programs, and a vibrant workplace

About Burbank Group

-The business builds single‑ and double‑storey homes across eastern Australia and crafts master‑planned communities through its development division. -Its urban arm delivers townhouses, mixed‑use schemes and renewals, backed by in‑house construction and commercial expertise. -The group’s maintenance arm handles large‑scale repairs and refurbishments across residential and commercial sectors. -A dedicated storage subsidiary serves both household and business clients, now a trusted presence in Melbourne’s west. -Dynamic Trade Solutions powers electrical and tech fit‑outs in residential, commercial and industrial settings. -Its aviation wing began to support internal logistics and now offers charters to corporate, government and media clients.

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