Customer Support Specialist

Overview

Level 1 technical support for ALLPLAN BIM software, assisting users via phone, email, tickets.

Key Responsibilities

• tech support
• software installation
• issue troubleshooting
• feature updates
• crm documentation
• user onboarding

Tasks

Provide Level 1 technical support for ALLPLAN product portfolio via phone, E-Mail, and Helping with the installation, configuration, and updating of our software products is a Troubleshoot and resolve basic to intermediate issues related to ALLPLAN functionality, Stay updated with the latest ALLPLAN features, updates, and industry best practices Document support cases in CRM systems (e.g., Salesforce, HubSpot) to maintain a Participate in onboarding sessions and product walkthroughs for new users. Collaborate with Level 2/3 support and product teams for issue escalation and Guide users through diagnostic procedures and provide clear, step-by-step solutions.

Requirements

• revit
• sds2
• tekla
• allplan
• bim
• bachelor

What You Bring

Autodesk Revit, and/or SDS2, Tekla. Familiarity with remote support tools and screen-sharing platforms. Problem solving skills and the ability to make the complicated look and feel simple. Hands on experience using 2D and/or 3D CAD drafting applications such as ALLPLAN, Customer orientation and solution-driven work approach 3-5 years of experience in technical support or a similar customer-facing role. Ability to manage multiple tasks in a fast-paced environment Excellent verbal and written communication skills in English Initial experience in IT support or CAD construction software such as Bluebeam, BIMPLUS, Autodesk Construction Cloud, ProjectWise applications is an advantage Strong communication skills, customer orientation, and solution-driven work approach Experience with support tools like JIRA, Zendesk, or Freshdesk. Have an open and communicative personality, enjoy working with customers, and are a Basic scripting knowledge (e.g. Python, Rhino, Grasshopper, Dynamo) is a plus. Bachelor’s degree in Civil Engineering, or related field. Knowledge of Building Information Modelling (BIM) and its workflows, future demands

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Benefits

ticketing systems. comprehensive knowledge base.

About Nemetschek Group

-Recognized for advanced digital tools that help clients design, construct, and manage buildings and infrastructure projects. -Empowers architects, engineers, and construction professionals to create sustainable and efficient designs. -Serves a wide range of sectors, with products catering to residential, commercial, and industrial projects. -Focus on user-centered innovation, offering specialized software for modeling, collaboration, and data management. -Offers standout solutions like 3D modeling tools, project management platforms, and smart building technologies. -Technology trusted by some of the world's largest construction companies to deliver complex and high-profile projects.

Sector Specialisms