Customer Service - Product Technical Representative

Overview

Provide technical support for LEDVANCE products to sales teams and customers.

Key Responsibilities

• salesforce tracking
• knowledge base
• tech support
• product recommendation
• issue escalation
• bid support

Tasks

-Utilizes Salesforce.com to track product technical calls and cases. -Maintains product technical knowledge database and documentation. -Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer. -Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues. -Collaborates with sales teams to develop and recommend products and services to meet customers' requirements. -Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues. -Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers.

Requirements

• call center
• as degree
• 5 years
• lighting certified
• independent
• product knowledge

What You Bring

-At least 2 years prior call-center experience preferred. -Education: AS plus minimum 5 years relevant experience required. Lighting Certified (LC) or willing to become certified with prior product technical and customer service experience preferred. -Lighting knowledge preferred. -Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance. -Position in located in Westfield, IN with a minimum of 2 days per week in-office. -Position is not eligible for work sponsorship or relocation. -Cross references competitor’s products to nearest acceptable LEDVANCE equivalent. -Maintains up-to-date and comprehensive knowledge of the organization's and competitor’s products and/or services.

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About Ledvance

-Founded in 2016 as a spin-off, combines lighting expertise with innovation. -Portfolio includes LED, traditional lamps, smart luminaires, Human-Centric Lighting, and solar solutions. -Projects involve lighting retrofits and smart building integrations across brands. -Recent venture into photovoltaics under Ledvance Renewables.

Sector Specialisms

Visa Sponsorship

-position is not eligible for work sponsorship or relocation.