Streetworks Administrator

Overview

Provide clerical support for streetworks across Wales, liaising with authorities and managing data.

Key Responsibilities

• query processing
• streetworks system
• excel reporting
• purchase orders
• stakeholder liaison
• record maintenance

Tasks

-Process and monitor queries in line with business requirements. -Timely processing and monitoring of Streetworks & TMA administrative related activities. -Check and process of goods received -Undertake general office duties, to include mail sorting, fax issuing, filing, photocopying. -Provide support to internal business areas for all streetworks related matters. -Liaise with various stakeholders inclusive of but not limited to Highway Authorities, DCWW Business Areas/colleagues, Contract Partners via email/phone/face to face meetings. -Provide continual support and communications with all customers and stakeholders surrounding all streetworks related matters. -Receive, receipt and process in line with Streetworks process maps the following Workstreams received via Streetworks Application Works Management System Confirm/Email/Fax; for clean, waste and capital business areas. -Enter and monitor NRSWA notifications in line with legislative guidelines. -Monitor Streetworks Works Management System to mitigate risk surrounding all Noticing Requirements, FPNs and S74 charges. -Raise and maintain purchase orders -Utilise Streetworks Excel Spreadsheets to update, monitor and interrogate streetworks work streams to also assist with monthly MI reporting requirements. -Develop relationships with internal and external customers -Maintain records

Requirements

• communication
• gcse
• microsoft office
• sap
• data entry
• customer service

What You Bring

-Excellent communication skills -Full Streetworks regulations and IT specific training will be provided for this role. -Utility specific operational awareness and or experience would be an advantage -Able to work within a team environment, and on own initiative -Educated to GCSE level or equivalent -IT skills in Microsoft Office Systems, SAP -Accuracy of data entry in Confirm, SAP and all other related IT applications. -Customer service orientated -Able to work to tight time scales

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Benefits

-This role involves hybrid working (2 days minimum in the office).

About D?R Cymru Welsh Water

-Delivers water and wastewater services to customers in Wales through a not-for-profit business model, reinvesting profits into service improvement. -Operates across a vast service area, providing essential water treatment, waste management, and distribution systems to millions of people. -Focuses on sustainability, aiming to reduce environmental impact while improving infrastructure for future generations. -Projects range from large-scale water treatment plants to small local network upgrades, enhancing water quality and reliability. -Manages water resources with a focus on efficient use and wastewater treatment processes. -Plays a significant role in the Welsh economy through employment and contributions to community well-being. -Invests heavily in technology and innovation to optimize operational efficiency. -Ensures safe, clean water availability despite challenges like climate change and increasing demand. -Aims to be a leader in water sustainability and customer service beyond its immediate service area.

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