Director, Recoveries & Operations Support

Overview

Lead collections, recoveries and ops support for multi‑family properties in Canada

Key Responsibilities

• debt recovery
• eviction process
• credit policy
• risk analysis
• team leadership
• regulatory compliance

Tasks

-Develop strategies to recover overdue rents and minimize resident delinquency. -Oversee the operations support administrator team to ensure compliance with residential activity such as move-ins, renewals, transfers, and move-out functions. -Oversee the execution of eviction processes according to local laws and regulations in each province. -Oversee the review and evaluation of residential applications, including credit history, income verification, and risk profile assessment. -Develop and implement effective debt recovery strategies specific to multi-family property management in Western Canada, including payment plans, settlements, and legal actions such as evictions. -Set and enforce credit policies and procedures that ensure consistency and regulatory compliance. -Facilitate weekly meetings with the Operations Support and Collections/Credit teams to establish priorities, align on goals, and drive progress toward departmental and organizational KPIs. -Monitor and analyze trends in applicant risk profiles, approval/decline rates, and regional variations to inform strategic adjustments. -Lead the collections and recoveries team for multi-family properties across Canada. -Ensure compliance with Canadian federal and provincial laws governing resident rights, rental agreements, and property management, including relevant legislation such as the Residential Tenancies Act (RTA).

Requirements

• team leadership
• property management
• 7+ years
• bachelor's
• software proficiency
• analytical

What You Bring

-Proven experience managing and motivating a team, driving performance, and achieving recovery targets. -Strong understanding of multi-family property management in Canada, including resident lease agreements, rent collections, and legal actions such as evictions and collections under Canadian landlord-tenant laws. -At least 7 years of experience in collections and recoveries in Canada, with at least 3-5 years in a leadership or management role. -Bachelor's degree in Business Administration, Finance, Real Estate, Property Management, or a related field. -Proficiency in property management software, financial systems, and collections tools commonly used in Canada. -Knowledge of federal and provincial landlord-tenant laws and regulations, including the Residential Tenancies Act (RTA), Landlord and Tenant Board (LTB) procedures, and tenant rights across Canadian provinces. -Strong analytical and problem-solving skills, with a data-driven approach to decision-making and performance management.

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Benefits

-An employee centric culture with a generous award and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and an employee discount and savings program through industry partnerships and Perkopolis. -We provide a competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals. -With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make. -We are committed to a strong safe work environment.

About Avenue Living Residential

-Established with a clear vision to create lasting value in the residential real estate sector. -Focuses on acquiring, managing, and developing multifamily properties across Canada. -Driven by an entrepreneurial spirit and deep industry expertise. -Thrives by revitalizing communities through strategic property management and development. -Known for transforming residential spaces into sustainable and tenant-focused environments. -Takes a hands-on approach, overseeing all aspects of property management, from leasing to maintenance. -Has become a key player in the Canadian real estate market with a growing portfolio. -Specializes in creating affordable, high-quality housing that meets the needs of modern renters. -Embraces innovation, using cutting-edge technology to streamline operations and enhance tenant experiences.

Sector Specialisms