Community Manager-Homewood

Overview

Manage daily ops, compliance, finances, staff and resident services for affordable housing.

Key Responsibilities

• lease management
• budget forecast
• compliance reporting
• rent collection
• property inspection
• marketing

Tasks

-Negotiate new leases and renewals per specifications of the property owner and property manager. -Forecast needs for fiscal year and develop budget based on these needs. -Review prior year Management and Occupancy Report to ensure deficiencies have been corrected on HUD governed properties. -Ensure that staff receives and completes all required company training requirements within the specified time frame and is following all company policies and procedures. -Handle notices, legal filings and evictions as required by HUD/TC/ADHP/HOME/Bond regulations. -Ensures that lease files are complete and that all lease related documents are executed properly in accordance with their program requirements (HUD, LIHTC, Mod-Rehab, etc.) -Ensure that all applications qualify in reference to the Tenant Selection Plan specific to the assigned property. -Ensure that all application paperwork is completed and complies with the requirements of the project's Program(s). All files require manager signature. -Process purchase orders as goods and services are ordered on a weekly basis. -Make daily bank deposits. -Implement budget keeping expenses within budgeted guidelines. -Market the property and generate qualified traffic. -Achieve targeted occupancy levels for the property. -Reviews all Preventative Maintenance, Service Order, and Capital Reports with Maintenance Supervisor prior to submission to VP. -Handle resident complaints and maintenance related-issues to avoid a Fair Housing Complaint. -Attends scheduled corporate management meetings. -Properly coordinate the administration of supportive services with the Social Service Provider to ensure resident support. -Work towards developing staff for upward mobility within the company. -Ensure property maintains its applicable fractions and set aside requirements identified in the property LURA if assigned to a Tax Credit property. -Maintain all resident files per HUD/TC/ADHP/HOME/Bond guidelines. -Collect rents and institute proper procedures against delinquent accounts. -Market to agencies identified in the Affirmative Fair Housing Marketing Plan as well as maintaining availability information with local housing authorities and commercial publications. Maintain AFHMP Binder. -Obtain supervisor's approval on final budget and any subsequent changes to budget. -Review, approve and process all applicable purchases and purchase orders. -Ensure that residents are happy and satisfied as indicated by a high level of renewals and few complaints. -Submits required reports to VP as scheduled. -Inspect property regularly to ensure that it is well maintained and has good curb appeal. -Supervise outside contractors working on the property. -Distribute petty cash funds and request reimbursement not to exceed amount determined by supervisor. -Maintain waiting and transfer lists per HUD/CA/TC guidelines. -Collect security deposits from residents and record date and time of collection. -Ensure that residents are provided with a clean, safe and well-maintained home. -Achieve cooperation among staff and other departments while building trust and loyalty to the company. -Calculate any escalation to be charged to residents or any other charges that are designated in the lease. -Complete quarterly unit inspections to identify, report, and prevent REAC/UPSC deficiencies. -Oversee and maintain all new lease and lease renewal practices according to HUD/CA/TC guidelines inclusive of the certification and verification process; Process annual recertification and tenant notification documentation at 120, 90, and 60-day increments; Process interims as required if assigned to a HUD governed property. -Collect, approve and forward timesheets on time each pay period. -Evaluate staff performance and give feedback regularly. -Handle recordkeeping and reporting responsibilities in accordance with HUD/TC/ADHP/HOME/Bond regulations -Inspect property two - three times per week including periodic visits to all residents. -Review monthly income and expense reports and report on any variance from budget. -Perform supportive service as outlined in the property's LURA and maintain proper documentation; Assist as needed with the planning and implementation of social services programs. Programs should be coordinated with the Social Service Provider. Maintain Supportive Service Binder. -Review and update as necessary the Unit Status Report in comparison to tenant lease files to ensure information accuracy. -Updates Capital Project report monthly. -Ensure that property records are accurately maintained (lease and general files) and ensure that all lease files are maintained in a secured area and located behind two locked doors for security. -Clarify expectations and establish goals for staff. -Complete all required reports in an accurate and timely manner. -Maintains records on all aspects of management activity on a quarterly basis. -Reports all liability and property incidents to the Regional Property Manager immediately. -Oversee and audit transmission of paperwork for the completion of vouchers for subsidy if assigned to a HUD governed property. -Ensures each property is maintained to EMG standards. -Regularly seek to understand and anticipate what residents need. -Initiate eviction procedures for those residents who fail to pay rent. -Assist the Regional Property Manager in audit preparations and ensure on-site compliance on all corrections. -Lease to households that meet the assigned property's income restrictions, rental criteria and when applicable HUD guidelines. -Assist new residents moving in by notifying them of community procedures, parking, hours, night access, mail, etc. -Prepare for, respond to and oversee corrections needed to meet requirements of all Management Reviews if assigned to a HUD governed property. -Comply with standards for affirmative marketing, including proper completion and maintenance of the Affirmative Fair Housing Marketing Plan (HUD 935.2). -Maintain a proper Wait List in accordance with HUD/State Monitoring Agency guidelines when applicable. -Maintain accurate records of rent collections. -Oversee REAC/UPCS inspections including preparation for and corrections to deficiencies noted on findings report. -Maintain work orders on all maintenance requests and respond to those requests within 24 hours. -Ensure all physical deficiencies are corrected per violation / inspection notices so that subsidy may be reinstated or findings corrected. -Recruit and hire an effective and qualified staff. -Lease or help lease the property to prospective residents. -Ensure that apartments are cleaned and made-ready after move-outs. -Complies with Safety guidelines outlined by Property Management.

Requirements

• associate's degree
• bilingual
• hud policies
• tracs
• supervision
• customer service

What You Bring

-Recognize superior performance and correct inferior performance. -Ability to supervise a staff of 2 or more -Bookkeeping experience. -Prefer COS certification on a HUD governed property. -Minimum 1 year of previous experience in property management sector. Or a combination of equivalent education and experience. -Minimum 1 year of experience in a supervisor capacity. -Should have excellent customer service skills and the ability to develop a rapport with the residents, community staff and HUD administrator/State Monitoring Agency. -Physically walks and inspects each property at least twice per week. -At least 2 years of affordable housing property management experience overseeing a busy complex and staff that includes responsibility for financial and operational results, HUD/TC/AHDP/HOME/Bond administration and staff supervision to ensure compliance with site- specific Programs. -Associate's Degree or higher from an accredited College or University. -Should possess a take charge personality with the ability to handle multiple priorities and meet deadlines with little to no supervision and work well under pressure. -Bilingual is a must for this location. -Should possess strong organizational skills in addition to strong computer background and have general administrative experience, and be able to comply with policies and Procedures. -Detail oriented and able to compose letters, memos, etc. -Certification as a resident manager. -Strong knowledge of HUD policies as well as Project Based Section 8 rules and regulations for Project-Based Affordable Housing; Strong knowledge of Tax Credit/AHDP/HOME/Bond policies for Tax Credit/AHDP/HOME/Bond properties. -Experience in both general marketing and affirmative marketing. -Knowledge of HUD Secure Systems; TRACS, IMAX, EIV on a HUD governed property. -Should have thorough and current knowledge of the most recent version of the 4350. -Exceptional communication skills are a must to work closely with county officials and act as a liaison between the community and local government.

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About Eureka Multifamily Group

-Revitalizing communities by transforming aging complexes into vibrant, community-oriented living spaces. -Blending affordable and market-rate housing to foster diverse resident bases under a single roof. -Employing a holistic financial strategy that includes acquiring under-managed assets, leveraging public/private partnerships, and utilizing HUD, LIHTC, and voucher assistance. -Offering comprehensive services across the entire investment lifecycle, from acquisition and construction to property management.

Sector Specialisms