Commercial Dispatcher

Overview

Coordinate technician schedules, dispatch service orders, and communicate with clients/vendors.

Key Responsibilities

• work orders
• dispatch ops
• technician scheduling
• vendor management
• client coordination
• system updates

Tasks

-Generate and dispatch service request work orders to technicians per established protocols. -Handle phone calls and emails with courtesy and professionalism. -Coordinate with clients and vendors for work order updates, creation, or cancellation. -Adhere to all company policies, procedures, and standards. -Manage daily dispatch operations with efficiency and professionalism. -Create and manage technician schedules to ensure timely task completion. -Add new vendors and locations to the system as needed. -Communicate promptly with internal and external customers within company-defined timelines.

Requirements

• excel
• high school
• servicetitan
• bilingual
• customer service
• problem solving

What You Bring

-Proficiency in Microsoft Office, particularly Excel (required). -High School Diploma or GED. -Previous experience in commercial dispatching or customer service roles (a plus). -Bilingual candidates (Spanish and English) are highly preferred. -Sound judgment and initiative to make decisions with minimal supervision. -Ability to pass drug, background, and driver’s license checks. -Strong problem-solving skills with the ability to evaluate situations and develop effective solutions. -Experience with ServiceTitan (preferred but not required). -Ability to work on the weekends: if applicable -Outstanding customer service skills for internal and external interactions. -Exceptional organizational and time management skills. -Excellent planning and prioritization skills to manage resources and meet goals.

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Benefits

-Corporate Perks: Exclusive discounts through ADP. -Competitive Rewards: Enjoy tailored benefits and a positive workplace that prioritizes your success. -Career Development: Access to technical training and advancement opportunities. -Flexible Schedule: Work from home -Career Growth: Access technical training and clear pathways for professional advancement. -Competitive Hourly Rate: $23 - $28/hour ($47,840 - $58,240 annual base salary). -Overtime Opportunities: Authorized by team leadership. -401(k) Match: 5% employer match to secure your financial future. -Comprehensive Benefits: Health, life, and disability coverage. -Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas). -Relocation Potential: Explore growth opportunities within our global network. -Supportive Culture: Thrive in a collaborative environment that values your contributions and well-being. -Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure. -Positive Workplace: Join a collaborative team that values professionalism and work-life balance.

About Bgis

-Founded with a focus on providing top-tier facility management services across North America. -Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets. -Works with various sectors, including commercial, industrial, and government infrastructure. -Provides services ranging from facility management to energy optimization and project management. -Offers a range of solutions, from technical services to space planning and design. -Operates across key markets in Canada, the United States, and abroad, with a growing global presence.

Sector Specialisms

Security Clearance

-must pass drug, background, and driver's license checks.