Customer Care Representative

Overview

Handle inbound calls, resolve customer queries, and provide water service support.

Key Responsibilities

• issue resolution
• customer support
• query solving
• benefit identification
• vulnerability identification
• customer communication

Tasks

-Solving the customer’s initial query and proactively identifying any future benefits or requirements the customer might have -Taking ownership of customers issues, relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers -Identifying potential vulnerability (when relevant) via the customers communication channel of choice

Requirements

• communication
• confidence
• gcse
• initiative
• customer service

What You Bring

-Excellent communication skills -Confidence to direct and manage a call through to resolution -Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths -Showing Initiative in offering a bespoke service and SWW offerings based on customers individual circumstances -Customer service experience is desirable

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Benefits

-Invest in Pennon Group plc through our employee share schemes -Generous holiday allowance plus bank holidays -Subsidised on-site Costa -Share your parental leave and split your time off to care for your child how you choose -We support our people by offering a free, confidential Employee Assistance Programme -Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox -A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more -Buy a bike and safety equipment tax-free, through our Cycle to Work scheme -Take up to 26 weeks’ additional maternity leave -Competitive Contributory Pension -A discretionary Bonus -Look after your wellbeing with our Champion Health support platform -We expect everyone who works for us at Pennon to have the right and ability to return Home Safe and Well each and every day. As an Employee in the business this is your principle responsibility before all others -Localised incentives and weekly recognition -Coaching, training and development opportunities -We offer free car parking at the majority of our sites -Enjoy free eye tests and discounts on frames and lenses at Specsavers -Buy or sell annual leave to offer you extra flexibility

About South West Water

-South West Water is a leading provider of water and wastewater services, covering Cornwall, Devon, and parts of Dorset. -The company is known for pioneering innovation in water treatment and sustainability efforts across its service regions. -Specializes in providing clean, safe water and efficient wastewater treatment to both residential and commercial customers. -Committed to ensuring the highest standards of water quality and environmental stewardship in all its operations. -One of the standout projects includes the upgrade of wastewater treatment facilities to meet growing demand and environmental standards. -South West Water's operations span a variety of sectors, including residential, commercial, and industrial water services.

Sector Specialisms

Interview Process

-- assessment centre: tuesday 18 november, 1pm‑4pm -- assessment centre: wednesday 19 november, 4pm‑7pm -- assessment centre: thursday 20 november, 9am‑12pm

Security Clearance

-- mandatory dbs check required