Duty Manager

Overview

Oversee day-to-day facility services, manage teams, escalations and vendor performance.

Key Responsibilities

• vmt tool
• smdrs tool
• asset tracker
• traffic analysis
• escalation process
• security muster

Tasks

-To provide management advice for Front Office for escalated issues during the shift. -To assist Facility Manager in all such ISO, Internal, External, audits that happen at Accenture and ensure necessary documentation are done -Should conduct all the scheduled meeting and focus meets with projects as per calendar. -To provide management advice on Helpdesk/Mailroom for escalated issues during the shift -To ensure VMT tool (vendor management tool) is up and run all the time -During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements -To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria. -To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process -To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services. -To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services -To ensure that security staff adheres to GAP norms. -Coordination with builder on guarding services and common area upkeep daily / weekly / monthly -Plan & train TPV staff on Accenture policies and requirements. -Follow the escalation matrix if anything wrong -To ensure accident or crises management is addressed immediately -To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. -To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure. -To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly. -Co-ordinate with builder security for logistics requirement -Daily and monthly updating of OLA in the SMDRS tool. -To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services. -To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria. -Should conduct monthly random Kitchen audit of the vendors. -Coordination for bee hive removals and pest control -Co-ordinate with builder for pest control activity closure -Ensure PPE are used by vendor staff while serving, cooking and washing. -To adhere to Accenture Policies, Processes & procedures and also the statutory documents -Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs) -To ensure immediate response to all priority calls during the shift and follow escalation process -To ensure that the security assignment manager or security in-charge of the facility is being updated on the client’s/VIP visits -To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits. -To go for facility, walk around and ensure Walk around map & Guide is followed and maintained. -Attending the shift briefing -To discuss and assist facility manager on monthly basis on the vendor performance matrix. -To coordinate with engineering team for any issues that need help. -Should participate and manage half yearly fire drill. -To ensure all registers/tools update for material movements (In & Out) on day to day basis -To ensure that tracking is done on the vendor crockery like spoons, plates etc. to ensure no shortages. -To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas -Ensure the hygiene of the cafeteria vendors operating in stalls. -Take proper rounds in all common areas maintained by builder -Ensure to implement EHS practices (PPEs etc) in and around the security premises -Coordination with builder security team for any logistics requirement -To ensure weekly training is imparted and staff grooming standard is maintained. -Make snag reports pertaining to common area’s and follow up for closure -Follow the escalation process & matrix for any incident / issues (100%) -To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep -To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix. -To ensure all such communication is entered in the duty manager log book to inform the next shift person. Proper handing over and taking over to be done. -Answering the employee query on phone and replying mails -Clearing of C-mail / Government agencies mail to the proper recipient. -To manage the overall key room, clock room and time office operations. -Adopt to all the new implemented initiatives. -Handling of security, EHS incidents on priority and communicating the same as per escalation matrix. -To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic. -Co-ordination with builder HK team & ensure daily HK activity in place in common areas -To conduct quarterly traffic analysis and ensure that waiting time on the cash counter and food counters and Sodexho counters shall be within tolerable limits. -To ensure the Grooming of the staff -Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations. -To ensure upkeep of breakout area & reprographic equipment’s at all times and take necessary actions as required. -Organizing induction program for all TPV & Jll staff -Ensure necessary approvals are taken by the builder team on cases to cases basis during specific events -Should govern overall pest control, carpet maintenance, Wellness room, Ambulance, Indoor plants, Recreation room and Gym activities. -Escalate Facility Manager and then Accenture Lead on escalations.

Requirements

• sla
• kpi
• e.fit
• vmt
• imt
• snag closure

What You Bring

-To adhere to Accenture SLA & KPI as agreed with JLL -Should have complete knowledge & functionality e.Fit tools ( VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool. -Identification, on time closure and reporting of snags.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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