Support Center Analyst I

Overview

Provide end‑user IT support and troubleshoot enterprise software and hardware.

Key Responsibilities

• software support
• tech projects
• user training
• conference support
• itsm tracking
• issue triage

Tasks

-Support enterprise software including Microsoft Windows, Mac OS, O365, Okta, SharePoint, Jamf, Apple iOS and Android. -Contribute to technical project work as assigned. -Provide training to both users and colleagues. -Provide support for conference room hardware and software maintenance, assistance setting up and troubleshooting for larger meetings. -Track and document work performed in an ITSM tool (Atlassian Jira Service Management.) -Explain technical concepts in non-technical terms to clients and staff. -Collaborate with internal team members, and external groups to triage and troubleshoot issues, escalating when necessary. -Answer calls and respond to email intake in designated manner. -Monitor and respond to support requests through phone, walk-up, email, and self-service ticketing.

Requirements

• 2+ years
• associate's
• it ticketing
• customer service
• independent
• computer apps

What You Bring

-2 years or more experience in a computing-related field. -Strong customer service skills. -Good listening skills and the ability to learn quickly and apply themselves. -Strong interpersonal skills. -Associate's degree in a related field and/or -Ability to search knowledge articles, obtain and enter customer information and navigate through IT ticketing system. -Work independently with minimal oversight. -Clearly conveying and receiving information and ideas through a variety of media to individuals or groups. -Working knowledge of computers and computer applications.

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Benefits

-Pet insurance -Employee Assistance and Wellness Programs -Medical, Dental and Vision Benefits -Short-Term and Long-Term Disability -Flexible Spending and Health Savings Accounts -Paid Time for Volunteer Events -Parenting Benefits -Ryan Foundation – charitable matching funds -Competitive Salary -Retirement and Savings Benefits -Paid Time Off (PTO) -Life Insurance -Educational Assistance -Employee Discount Programs

About Ryan Companies Us, Inc.

-A diverse portfolio includes residential, industrial, retail, healthcare, and mixed-use developments across the U.S. -Renowned for managing complex projects from the ground up, offering both development and construction expertise. -Strong history of transforming urban landscapes, with a focus on high-impact, sustainable properties. -Trusted partner for major corporate, retail, and healthcare brands due to financial acumen and operational excellence. -Projects range from large-scale industrial parks to state-of-the-art medical facilities and vibrant urban communities. -Unique ability to seamlessly integrate development and construction processes for efficiency and innovation in design. -Track record includes award-winning projects that set new standards in the real estate industry.

Sector Specialisms