Operations Support Analyst

Overview

Analyze industry data, produce PowerBI reports, and drive operational improvements.

Key Responsibilities

• power bi
• data analysis
• change management
• third‑party
• process development
• reporting

Tasks

We are currently seeking an Industry Operations Analyst you would be working closely within the Industry Operations Department, this position will provide support to the Head of Industry Data, to deliver team objectives by providing a comprehensive MI reporting & analytics suite, with related data & insights on industry performance. You’ll be responsible for identifying any spikes/dips or trends in work volumes and performance and investigate these fully, providing expert advice on how to improve/mitigate future issues. As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Reporting will be shared with several business areas to ensure we’re working cohesively and supporting on process documentation and improvements as required. The role will also involve working with our third parties to improve our industry performance and management of exceptions. Day to day, you’ll look after our suite of Power BI reports, ensuring they remain up to date, making changes or improvements when needed, and supporting colleagues by responding to ad-hoc data requests. You’ll use the data available in our warehouse to provide clear answers and actionable insights, helping teams across the business make informed decisions. -Support for wider initiatives, Industry Operations, and wider business – Project, Analytical and SME support e.g., AMVLP, SET/SEG, EHHS, MHHS (Market Wide Half Hourly Settlement). -Support the operational processes across the business from an analytical and process development perspective. -Impact assessments to manage change, quality & industry governance and compliance -Work with our third parties to deliver joint objectives, aligned to the managed service. Utilise third party data to prioritise performance impacting work effectively and agree joint deliverables. -Manage general change requests through change log and coordinate project requests to prioritise implementation of bug fixes and error corrections. Both internally and with external shareholders -Identification of trends within our reporting and investigating and spikes/dips in volumes or performance quickly and effectively. -Support with training and process improvements for Industry Operational staff and be able to facilitate in their development through data & Insight passed to the Industry Operations Team Leaders. -Manage under performance of 3rd Parties through effective reporting with Head of Industry Data and 3rd Party Contract Manager -Working with industry groups, supplier forums, change panels etc ensuring changes are managed, issues are identified for improvement and compliant with upcoming MODs. -Support AFMS performance and improvements internally, working collaboratively with ESG -Respond to industry outage/issues and ensure all relevant parties are advised and mitigation implemented. -Development of balanced scorecard / fit to bill report, incorporating processes to enable customers to be billed in line with target billing date & production of a normal bill. -Participate in change release road map, with Technology teams, as end to end process owner with Head of Industry Data, ensuring Industry data impacts are identified and considered prior to release. -Working with external shareholders on performance improvements, outputs from analysis and work to agree actions and developments opportunities. -Provide support for Industry & systems changes, including implementation and testing.

Requirements

• ms excel
• powerbi
• power query
• data brick
• data analysis
• utility industry

What You Bring

As an Industry Operations Analyst you’ll have a keen eye for details and be forward thinking and resourceful in your approach. This role and the energy industry can be incredibly challenging and fast paced so we’re looking for candidates who have a proven experience and skillset to hit the ground running. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development. To succeed in the role, you’ll be extremely organised and commercially aware, with the ability to foresee future challenges and able to mitigate against them. -Engaging and motivating attitude and style -Good analytical skills -Report writing and monitoring ability -Excellent planning, time keeping and organisational skills -Outstanding attention to detail essential -High level MS excel, PowerBI, Power Query and Data Brick knowledge -Is receptive to feedback and acts accordingly -High level of computer literacy with experience of Microsoft Office Suite and other data products -Exceptional team player who builds open and supportive relationships -Utility Industry knowledge and experience preferred -Strong Verbal and written communication skills with an ability to engage with internal and external customers and organizations -Previous experience in analysing data and use of analytical tools/software -Proven record of accomplishment in meeting own KPIs within adherence to Project timelines -High level of numeracy, accuracy, and problem-solving ability

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Benefits

-Various company discounts (including shops, gyms, days out and events) -Hybrid Working -Holiday of 25 days (plus bank holidays) & ability to buy/sell days -Cycle to work scheme, car pooling and onsite parking available -Healthcare plan, life assurance and generous pension contribution -Volunteering Day

About Ecotricity

-The company specializes in generating electricity from renewable sources like wind and solar power. -Ecotricity also innovates in green gas, offering carbon-neutral solutions for both residential and commercial customers. -In addition to energy production, the company has expanded into building and managing infrastructure for a sustainable future. -With a strong commitment to renewable energy, Ecotricity has established itself as a leader in the UK’s energy sector. -Notable projects include expanding its solar farms to meet growing demand. -Ecotricity has received attention for its transparent approach to energy pricing and eco-conscious customer initiatives.

Sector Specialisms