Customer Service Representative

Overview

Provide front‑desk support, customer service, scheduling, and admin tasks for the branch.

Key Responsibilities

• work scheduling
• coi processing
• mail handling
• system sme
• customer service
• payment processing

Tasks

-Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel. -Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift. -Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes. -Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures. -Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate. -Process customer payments, as appropriate. -Maintain office cleanliness. -Resolve any scheduling conflicts including verifying and/or update account details, as needed. -Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME. -Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources). -Manage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership. -Leverage future scheduling with Accounts Receivable concerns concerning past due accounts. -Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail.

Requirements

• customer service
• high school
• english
• scheduling
• microsoft office
• driver's license

What You Bring

-2 years customer service -High School Diploma or GED, required -Must have the ability to effectively read, write and communicate in English with employees and customers. -1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant). -1 year front desk experience -2 years of professional computer -Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required. -Valid driver’s license with acceptable driving record required. -Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

People Also Searched For

Benefits

-401(k) Plan with Company Match -Employee Assistance Program -Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity -Employee Referral Program -Medical Insurance -Paid Vacation and Holidays -Vision Insurance -Dental Insurance -Short-Term Disability – Employer Paid -Flexible Spending Accounts -Long-Term Disability – Employer Paid -Life Insurance for Team Members and Dependents

About Summit Fire & Security

-Rebranded to Summit Fire & Security in 2018 after joining SFP Holding. -Offers comprehensive services from engineering and installation to 24/7 monitoring across multiple U.S. regions. -Provides services for new-construction alarm and sprinkler systems in commercial buildings, residential safety installations, and ongoing lifecycle maintenance. -Headquartered in Reno with branches spanning Western, Southern, and Eastern U.S., blending local responsiveness with national scale. -Operates as a full-service partner, often absorbing smaller local fire-security firms under a centralized corporate framework. -Trusted for both standard builds and mission-critical sites, offering bespoke clean-agent suppression, warehouse integrations, and advanced intrusion systems.

Sector Specialisms

Security Clearance

-must comply with drug/alcohol policy and undergo background screening.