IT Support Specialist

Overview

Provide IT support for offices and job sites, handling hardware, software, networks, and projects.

Key Responsibilities

• ticketing
• user support
• system config
• troubleshooting
• security
• jobsite setup

Tasks

-Utilize our trouble-ticketing system to document your work and facilitate communication with our clients. -Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users. -Organize and manage multiple tasks in a fast-paced environment -Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures. -Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites. -Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite. -Prioritize and manage multiple tasks, changing priorities as necessary -Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.

Requirements

• active directory
• cisco
• oracle
• associate degree
• system admin
• 3 years

What You Bring

-Occasional lifting of up to 30 lbs. -Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented -Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies -Demonstrated success taking direction and working independently -Work under pressure and adapt to changing requirements with a positive attitude -System Administration and support experience would be desired -Engineering and Construction Related Industry Knowledge desired -Oral and written communication skills as required for the position -Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations -Self-motivated, proactive and an effective team player -Up to 20% -Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred -Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others -Experience with Cisco network equipment is a plus -Perform in a dynamic and fast-paced team environment -Associate degree in Information Technology, Computer/Information Science, or related discipline -Team player with effective communication & customer service skills with the ability to stay on task when working independently -Extensive experience in multi-org environment -General work environment - sitting for extended periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions, such as fluorescent lighting and air conditioning. -Conversant in Microsoft operating systems and productivity tools -Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests -Minimum 3 years’ practical IT experience required -Demonstrated ability to use discretion and sensitivity when handling confidential information.

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Benefits

-We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. -Charitable Giving Match with our Rosendin Foundation -ESOP – Employee Stock Ownership -Medical, Dental, Vision Insurance -Term Life, AD&D Insurance, and Voluntary Life Insurance -Pre-tax Flexible Spending Plans (Health and Dependent Care) -17 PTO days per year plus 10 paid holidays -Disability Income Protection Insurance -Annual bonus program based upon performance, profitability, and achievement

About Rosendin

-Provides comprehensive services in electrical design, installation, and maintenance. -Works on projects across various sectors, from high-rise buildings to large-scale infrastructure. -Specializes in both traditional electrical systems and cutting-edge energy solutions, including solar and sustainable technologies. -Known for its high-quality work on complex, large-scale commercial, industrial, and utility projects. -Reputation for safety and technical expertise makes it a go-to partner for major contractors and developers. -Continues to adapt to evolving technologies and client needs, including expanding into smart building solutions.

Sector Specialisms