Director, Field Service

Overview

Lead and manage Astec's Service Department, overseeing staff, budgets, training, and field support.

Key Responsibilities

• service training
• service bulletins
• field service
• data management
• budget management
• tech updates

Tasks

-Follow company policies and procedures at all times. -Project a positive company image by interacting with fellow associates, customers, and corporate management in a cooperative, supportive, and courteous manner. -Responsible for telephone service assistance as needed, working from Astec, Inc. offices or home. -Coordinate issuance of Service Bulletins with Technical Publications and follow up on completion of said work. -Participate in staff meetings and other meetings related to the company and department. -Stay current with technology affecting the asphalt and concrete industries. -Stay current with technology that affects the asphalt plant and road building industry. -Responsible for organizing, developing, and presenting service training for Astec, Inc. customers, including maintenance, troubleshooting, repair, and operating instructions. -Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals. Ensure performance appraisals are utilized throughout the department. -Assist in the development of operator, maintenance, and service manuals. -Follow proper safety rules and procedures at all times. -Organize, develop, and present service training. -Maintain complete files on customer plants and equipment in relation to field problems, warranty claims, technical data, and legal issues. -Oversee the entire service department for plant services. -Serve on committee and focus groups as assigned. -Support and promote the core values of Astec, Inc. -Has responsibility for the entire Service Department. -Organize, coordinate, and develop a staff of field service personnel to effectively provide field service assistance for our distributors and/or customers. -Responsible for the administration of DOA and policy adjustment of credits as related to field problems. -Review and approve expense reports. -Responsible for the preparation of department budget and compliance with the budget. -Provide accurate data for evaluation by Engineering and Manufacturing Departments for immediate solution to correct field service areas and make recommendations as needed. -Maintain accurate data for evaluation by Engineering and Manufacturing departments.

Requirements

• blueprint reading
• engineering degree
• analytical
• communication
• team management
• math

What You Bring

-Basic mathematical skills are required. -The ability to manage conflict and resolve issues in the most positive fashion for all parties concerned is required. -You must meet regular attendance requirements. -The ability to effectively manage others and provide coaching and discipline to departmental employees, as needed, is required. -Preferred experience in the HMA or Concrete industry. -Knowledge of and skills to read mechanical, electrical, and electronics blueprints and designs required. -Strong analytical skills are required. -Excellent communication skills, both oral and written, are required. -Basic computer skills are required. -Preferred bachelor's degree in engineering or a related field, or equivalent technical experience required. -The ability to effectively work as a member of a team is required. -Occasional travel is required. Must have a valid driver’s license and good driving record. Must be able to obtain and maintain a valid passport.

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About Astec

-Founded with a vision to provide innovative equipment solutions to the construction industry. -A leader in the design and manufacturing of equipment for road building, aggregate processing, and energy sectors. -Delivers reliable, durable machinery that helps build infrastructure and energy projects around the world. -Known for pioneering technologies in asphalt mixing, crushing, screening, and environmental solutions. -Astec's commitment to product innovation has shaped major projects globally, from highways to power plants. -Throughout its history, Astec has led with a forward-thinking approach to sustainability in construction. -The company’s diverse portfolio spans across infrastructure development, industrial energy solutions, and more. -Astec’s impact can be seen in projects that range from municipal infrastructure to global energy plants.

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