Customer & Community Engagement Officer

Overview

Part‑time officer delivering community engagement and housing support for MOD sites.

Key Responsibilities

• housing surgeries
• task scheduling
• performance capture
• community engagement
• supply support
• customer liaison

Tasks

-Establish and develop regular Housing Surgeries at each site, ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries. -Management of operational delivery of Housing Specific Task Schedule, collaborating with Supply Chains to achieve KPIs, negotiating and influencing stakeholders to agree on property requirements. -Play an active role in capturing performance and customer satisfaction information, analysing customer feedback, and recommending service improvement initiatives. -Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity. -Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan. Take photographs of SFA prior to move-in and upload them to the customer portal. -Act as the first point of contact for Amey relating to family issues with both customers and DIO staff, referring and escalating issues as appropriate. -Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move-in standard.

Requirements

• it knowledge
• databases
• property management
• customer service
• collaboration
• affinity networks

What You Bring

-Ideally experience of administration with IT knowledge and databases. -Ideally some experience of managing properties through the occupancy cycle. -Strong Customer Services experience with a passion to work collaboratively with all stakeholders to drive up customer satisfaction. -Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey

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Benefits

-Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership. -Holidays - Enjoy at least days 14 of holiday plus bank holidays, and the opportunity to buy further days. -Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities -Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter. -Family friendly policies for new parents or if you provide care for a dependant -Remuneration - Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions -Pension - Generous pension scheme, with extra contributions from Amey -Career Growth: Shine in your career with advancement opportunities -Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.

About Amey

-Headquartered in London, delivers full lifecycle solutions across roads, rail, facilities, and utilities. -Blends data-driven consulting with large-scale delivery, advising on analytics, asset condition, and digital platforms. -Typical projects include major highway improvements, railway electrification, signalling renewals, complex facilities upkeep, and public-sector estate upgrades. -Consulting arm advises on strategic asset management for clients like Network Rail and MTA’s Long Island Rail Road, with operations in North America and Australia. -A standout example is a Birmingham highways turnaround, demonstrating ability to navigate challenges for resilient, long-term infrastructure outcomes. -From restoring historic bridges to optimizing EV charging networks in Manchester via bespoke data models, brings creativity and engineering rigour to projects.

Sector Specialisms

Security Clearance

-full security clearance required.