Account Specialist Job

Overview

Manages sales orders, customer service, and revenue support using SAP and related systems

Key Responsibilities

• order management
• pricing
• highradius
• iso documentation
• supply chain
• delivery tracking

Tasks

-Proactively maintains an ongoing relationship with all customers both internal and external -Manage customer orders by source of supply -Quote list pricing/special arrangements/discounts as agreed to by sales; assist in collection efforts, respond to technical questions when appropriate. -Monitor orders for on-time delivery or proactively renegotiate delivery dates. -Manage customer orders, manage customer expectations, resolve crisis situations, work with SC to satisfy delivery dates, maintain master records, handle credits/debits/returns, resolve residuals, recording complaints in HighRadius Dispute Module. -Maintain or exceed customer revenue and working capital targets. -Provides pricing, availability, and schedule information; with full understanding of product and packaging options -Handle crediVdebit/return adjustments. Investigate and resolve residuals on a timely bases. Using the HighRadius Tool, when appropriate complete an OCA (online Credit Application) to have customers credit line reviewed for increase. -Assist with process improvement for business specific activities internally and externally. -Develop and maintain ISO documentation. -Quote list prices and/or special competitive pricing and/or provide discounts to customers as agreed by marketing and sales for Domestic customers -Attends Supply Chain S&OP meetings, understands changes and impact to product delivery, and communicates the information and impact to the team. -Suggests additional/alternative products to meet customer needs; shares information with marketing and sales on customers and market conditions -Receives, acknowledges and processes customer orders within 24 hours of receipt -Proactively assist team members with daily activities and training efforts (attend training, identify areas of importance, and share with team members). -Balancing customer needs within the BU forecasting process and plant production in coordination with Supply Chain. -Proactively identifies issues and opportunities to communicate internally and externally. -Identify the need for new ISO Procedures; make recommendations for revisions and/or deletions of ISO procedures. -Tracks order activity and alerts potential delivery problems. Expedites the delivery of orders. Negotiate optimal mode of transportation through interaction with Logistics. Resolve crisis situations during and after hours of operation while not jeopardizing the customer relationships. -Ensure the same level of service is applied to all accounts whether they are assigned specifically to you or a team member. Clear, two-way communication to team members regarding the status of customer accounts in a back-up situation. -Define and communicate issues to a greater extent. -Records Complaints and correctly assigns to investigating party, understands implications of issues and effectively manages complaint process. Reviews finding and implications to customer.

Requirements

• sap
• erp
• excel
• highradius
• salesforce
• bs

What You Bring

-Accurate Order entry, communication of issues as soon as possible. -INTERNAL: Possesses strong knowledge of BU's business and technical knowledge / functional knowledge in area of responsibility. EXTERNAL: Must be able to demonstrate career progression across order management disciplines within an ERP System -Ability to enter and close complaints in each BU's specific complaint system within BU established service level. -Intermediate Excel skills (V-Look up; pivot tables, etc.) preferred. -Minimum Years Of Experience = 3-6 -Demonstrated understanding and knowledge of the order process and key fields for expected results, ATP, combined settings for transportation, etc. Understanding of more complicated customer delivery processes, such as vendor managed inventory, third party orders, inter-company orders/transfers, and consignment with reconciliation. -Strong Knowledge of SAP/ERP Master Data -Creates relationship with customers, gains appropriate business knowledge. Understands customer order patterns and monitors changes, reports issues to sales staff -BS required -Knowledge of inventory review, ATP checks, product lead-time and works with plant for product availability and marketing/sales on pricing. -Strong communication skills (both written and verbal), problem solving & decision making skills; presentation skills -ERP Experience; SAP Strongly Preferred, HighRadius, SalesForce -Proficient in Power Point -Knowledgeable in SAP customer master and output settings to provide consistent information to customers, such as Order Acknowledgement, Order Confirmation, ASN, COA, Invoice.

People Also Searched For

About Bostik

-The company specializes in creating advanced bonding technologies for a diverse range of industries. -The company's expertise extends across flooring, roofing, and packaging, helping shape everyday products. -Typical projects include designing adhesives for high-performance vehicles, efficient construction materials, and sustainable consumer goods. -The company is known for its commitment to technological advancements, delivering products that meet the growing demands of modern industries. -From small consumer applications to large-scale industrial operations, the company's versatile solutions provide lasting results.

Sector Specialisms