Customer Service Representative

Overview

Handle inbound/outbound sales calls, process orders, and provide customer support.

Key Responsibilities

• lead generation
• quote management
• order processing
• data entry
• margin management
• customer support

Tasks

This role will be part of a team dedicate to getting our newly formed Fyshwick Branch up and running. You will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. This role focuses on managing inbound enquiries and proactively generating outbound sales across our range of product categories. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team. -Proactively contact white space - dream list, drop offs, new customers to promote products, campaigns, or offers -Work in collaboration with Trade Sales and Business Development teams to support sales in the region. -Liaise with warehouse and operations teams to ensure timely order fulfilment -Follow up quotes to closure managed in Salesforce -Process and follow up sale orders and quotes in a timely manner and accurately in the system (SAP) -Identify opportunities for cross-sell and upsell across product categories (consumables, safety, PFF, traffic, fencing, tools and hardware) -Maintain up-to-date knowledge and training of Jaybro's full product categories, range and processes -Ensure customers receive prompt and accurate responses to inquiries as well as resolution to issues or complaints -Manage margin, contract pricing, discounting and price increases effectively to ensure GP maintenance. -Manage inbound and outbound phone calls, emails, and web enquiries from trade customers and convert sales -Accurately enter and maintain customer data in CRM/ERP platforms -Participate in necessary trade sales training specific to your role -Build and maintain strong relationships with customers, ensuring a high level of service and retention

Requirements

• customer service
• forklift licence
• microsoft office
• erp
• crm
• communication skills

What You Bring

As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required. -Proven experience in Customer Service/Sales with inbound and outbound calls, upselling and cross-selling, preferably in a construction-related industry -Forklift licence preferably to assist the team from time to time -Strong attention to detail and accuracy -Excellent communication skills, both written and verbal -Proficiency in Microsoft Office, ERP systems and experience using CRM software -Highly motivated and able to work independently as well as in a team environment -Ability to multitask and prioritise competing demands in a fast-paced environment

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Benefits

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now. -Certified as a Great Place to Work®! Work in a fun and supportive work environment! -Career advancement, personal training & development programs -WHEREFIT discounts! -Great company culture & high employee engagement -Dynamic and supportive Management & Team -Competitive salary + Profit Share Scheme

About Jaybro

-Grew from a single-location supplier into a multi-state operation across Australia and New Zealand. -Serves major infrastructure and commercial construction projects with consumables, PPE, signage, geosynthetics and drainage systems. -Holds ISO 9001, ISO 14001 and ISO 45001 certifications, underlining its operational rigor. -Its Defender Safety division is one of Australia’s largest PPE distributors, offering leading global brands. -Notable projects include supplying specialised drainage systems for New Zealand highway works and national crash-cushion rollouts.

Sector Specialisms

Security Clearance

-online assessment and criminal history check required