Lead Concierge at 901 W

Overview

Lead concierge overseeing team, resident services, and front‑desk operations

Key Responsibilities

• local guidance
• team coaching
• community events
• leasing tours
• service coordination
• front desk

Tasks

-Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area -Building a strong and cohesive concierge team that is motivated to perform including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service -Participating in community activities and social events to build resident relationships -Providing information to prospective residents and coordinating tours to assist leasing -Connecting residents with high-end services that are available in the community including the best dog walkers, personal trainers and farm fresh deliveries -Delivering a warm greeting to current and prospective residents to welcome them home -Maintaining a highly organized front desk to efficiently assist residents with package and dry-cleaning deliveries as well as common area room reservations

Requirements

• proactive
• leadership
• computer systems
• customer service
• interpersonal
• professionalism

What You Bring

-EMPOWERMENT: Proactive approach with a proven capability to take ownership of customer concerns -Strong interpersonal skills and a desire for learning and professional development -Prior leadership and supervisory experience -Strong aptitude for computer systems and software -CARING: Demonstrated passion for caring about customers and co-workers alike -Experience in customer service-related fields such as hospitality, retail, or restaurants -Quickly responding to all resident requests and using creativity to solve problems to drive resident satisfaction -PROFESSIONALISM: Professional presentation and superior written and verbal communication skills

People Also Searched For

About Jbg Smith

-Evolved into one of Washington, DC’s leading real estate developers. -Exclusive developer for Amazon’s HQ2 campus at National Landing and supports Virginia Tech’s Innovation Campus. -Focuses on placemaking—integrating metro-served offices, apartments, and retail to build walkable urban neighborhoods. -Spun off in 2017 from Vornado’s Charles E. Smith Companies. -Unusual fact: redeveloped hundreds of properties post-1990s recession, adopting a 'salt-of-the-earth' strategy that kept it afloat.

Sector Specialisms