Parts Sales Coordinator

Overview

Coordinate parts sales, quoting, orders, inventory, and customer relations.

Key Responsibilities

• parts sales
• order processing
• inventory management
• core returns
• cataloguing
• vendor collaboration

Tasks

-Manage end-to-end parts sales, including quoting, order processing, and inventory decisions -Prepare for succession into a senior role, contributing to long-term team leadership and strategy -Support custom solutions beyond standard dealership scope, including axle group exchanges and certified transport frames -Track and recover outstanding core returns, ensuring accurate documentation and reporting -Maximise ROI on used machines by cataloguing components and selecting optimal sales paths -Build strong customer relationships through exceptional service, upselling, and cross-selling -Drive growth in parts and service sales across local, national, and international markets -Collaborate with vendors to enhance product offerings and maintain positive partnerships

Requirements

• time management
• customer service
• ms office
• communication
• mechanics
• attention to detail

What You Bring

-Strong time management skills, capable of handling multiple tasks in high-pressure settings -Proven previous experience in a customer service role -Able to work effectively both independently and collaboratively within a team -Meticulous attention to detail -Proficient in conflict resolution with ability to navigate challenging situations -Exceptional communication proficiency (written, verbal, and interpersonal) -Competent in computer literacy, including MS Office Suite, with a proven record of data entry across various systems -Knowledge of mechanics or automotive/mining industry experience is desirable

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Benefits

-Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown. -Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles. -Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity -Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family. -Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.

About Westrac Cat

-Grew from a single WA dealership into a multi‑state Cat heavy equipment powerhouse. -Operates 31 branches across WA, NSW, and ACT as a flagship of Seven Group Holdings. -Serves major mining clients like BHP and Rio Tinto, supplying and maintaining heavy equipment. -Launched a Technology Experience Centre in NSW featuring remote‑operator stations and Cat’s MineStar systems. -Provides whole‑of‑life support including parts, servicing, operator training, and FitFleet monitoring. -Engages in projects ranging from mine sites to infrastructure development, leveraging expertise in heavy‑haul and fleet solutions.

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