Public Safety Telecommunications Specialist III

Description

The Public Safety Telecommunications Specialist III at a proficient level performs duties 24/7 in an on-site, staffed post including but not limited to receiving, prioritizing, disseminating multiple 911 and administrative telephone lines, and monitoring the district’s multi-group radio communication system. Operating and managing TLETS terminals, law enforcement CAD systems, asset tracking systems, maintaining the district’s automated security and employee ID card systems. Responsible for receiving, processing and dispatching calls for service for multiple district departments; monitoring, and reporting information, notifies appropriate responders of suspicious, dangerous, or hostile environmental activity, and prepares after action reports. Monitor and report suspicious activity observed through security software, to include approximately 550 PTZ and fixed cameras and 1,200 alarm points throughout TRWD’s 11 county lateral asset of Critical Infrastructure. Verify and facilitate approved entry through approximately 450 access points.

• Prepares and distributes safety/arrest/bolo bulletins
• Report damage/inoperable equipment
• Grant access to approved employees/contractors/visitors
• Communicates with internal and external departments with regards to public safety and asset protection
• Print and issue security badges, assign keys, and car tags for new employees and contractors
• Maintain compliance with established processes and procedures
• Provide feedback on system effectiveness
• Enter/clear, receive, comprehend, respond to, and disseminate information through the TLETS terminals
• Complies with district, TLETS and CJIS policies and guidelines
• Prepare reports as needed
• Monitors dispatched personnel and assets
• Dispatch district personnel based on the nature of the call
• Process background checks on contractors that are requested by district personnel for projects or maintenance needs at facilities
• Prioritize emergency/nonemergency incoming calls for law enforcement and other departments
• Maintain records, equipment, and supplies
• Monitor the security software for activity including but not limited to: Suspicious activity, glass break alarm, motion sensor alarm, door forced open alarm, door held open alarm, intrusion detection alarm

Requirements

• Ability to multi-task, take notes, operate multiple computer systems and multi-line phone systems
• Valid Texas driver’s license
• Ability to work without direct supervision
• Maintain familiarity with strategic district levels of service
• Four (4) years' experience of proficient use with 911 public safety dispatch systems
• Ability to work any day of the week, including holidays
• Physical demands: While performing duties of job, employee is occasionally required to stand, walk, sit, and use hand to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, talk or hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The applicant must be fingerprinted using the Fingerprint Applicant Services of Texas and subjected to a search of local, state, and national records and fingerprint files to disclose any criminal record
• Familiar with Microsoft Office and a basic understanding of computer software
• Active and current Intermediate TCOLE Telecommunicator License
• High School Diploma or GED
• APCO Communication Officer Training Certificate
• TCOLE Basic Instructor Certificate
• Have or be able to be certified in ICS-100, 200, 700, 800 upon hire
• Texas Public Information Act Certificate
• Regular and consistent attendance. Must arrive at post on time, prepared to perform assigned duties, and work assigned schedule
• Technical skills, attention to detail and a good memory
• Proficient and accurate emergency communication documentation
• Basic Property Technician Certificate
• Verbal and written communication skills
• Ability to prioritize tasks related to 911 emergency and safety
• Utilization of Computer Aided Dispatch System (CAD)
• Ability to work any shift, including days or nights
• Be able to transfer and operate in Mobile Command

Benefits

Salary: $34.23+ per hour - Pay dependent on qualifications

Training + Development

Interview process

Visa Sponsorship

Security clearance