Client Care Representative

Overview

Answer calls, chats, emails, update CRM, support technicians, and deliver excellent customer service.

Key Responsibilities

• crm updates
• technician support
• call handling
• chat support
• email support

Tasks

-Support Technicians with checkouts and record updates. -Verify and update customer information in our CRM with accuracy and attention to detail. -Answer incoming calls promptly and professionally. No robots here, just real people helping real customers. -Respond to chats and emails as needed

Requirements

• customer service
• multitasking
• crm
• problem solving
• communication
• flexibility

What You Bring

-Proven experience providing excellent customer service by phone -Strong multitasking skills; handle calls while maintaining detailed notes in the CRM -Ability to think independently, problem-solve, and leverage available resources -Positive, customer-focused attitude and clear communication style -Willingness to work evenings, weekends, and holidays as scheduled

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Benefits

-Employee discounts -401(k) matching -Paid training and ongoing development opportunities -Opportunity for advancement -Teammate & Family Discounts -Paid Time Off accrued quarterly, plus paid holidays, and birthdays off -Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. -Vision insurance -Dental insurance -Flexible schedule -Affordable benefits: Up to 90% Employer-Paid Medical, Dental, Vision coverage for employees, Short-Term/Long-Term Disability Insurance -Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! -401(k) plan with company match -Profit sharing -Paid time off -Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate. -Health insurance

About One Hour Heating & Air Conditioning

-Dedicated to providing fast, reliable heating and air conditioning services. -Offers 24/7 emergency services to ensure customer comfort year-round. -Provides HVAC installation, maintenance, and repairs for homes and businesses. -Employs experienced technicians trained to handle all heating, air conditioning, and air quality needs. -Recognized as one of North America’s most trusted HVAC service providers.

Sector Specialisms