Senior Housing Support Manager - Auckland Central

Overview

Manage complex housing support, mentor staff, and foster Māori/Pasifika relationships.

Key Responsibilities

• customer impact
• community impact
• cultural engagement

Tasks

-Create an impact in our customers' lives in our unique and culturally rich communities

Requirements

• oracle
• kotahi
• idp
• tenancy act
• coaching
• problem solving

What You Bring

-You'll have a wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers -You'll have a proven track record of meeting KPIs -You'll have good understanding and knowledge of the Residential Tenancies Act -Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika -You'll be adept at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind issues affecting our customers -You'll be experienced at coaching and mentoring others to support their development and fulfil their potential -Thrive in a fast-changing environment and enjoy mentoring peers, based in Auckland Central -You'll be digital savvy to efficiently use and navigate our internal systems (Kotahi, IDP, Oracle) -Excellent written and verbal communication skills -You'll have the ability to thrive in performance-driven environment

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Benefits

-Permanent opportunity, salary at $96,227 + 5 weeks annual leave + benefits

About Kāinga Ora - Homes And Communities

-Born from the merging of several government agencies, they lead the development and management of affordable housing in New Zealand. -Focus on providing sustainable, high-quality homes while ensuring community well-being and integration. -Broad portfolio of projects, specializing in large residential developments and neighborhood transformations for better access to services. -Marked by thoughtful designs that address local needs and contribute to long-term community vitality. -Collaboration with local councils, iwi, and developers to create thriving, connected communities. -Upgrading existing properties to improve quality of life for residents. -Committed to energy-efficient and resilient homes tailored to New Zealand's diverse environmental challenges.

Sector Specialisms