Credit Controller

Overview

Manage tenant arrears, recover debts, maintain credit control records.

Key Responsibilities

• aged debt
• arrears reporting
• cash allocation
• debt recovery
• payment plans
• credit control

Tasks

-Liaising with surveyors and client accountants to resolve tenant queries about charges and payments -Run aged debt and arrears reports for internal meetings -Instruct solicitors and/or bailiffs to recover outstanding sums in accordance with client instructions and agreed with the surveyor responsible -Reconcile tenant statements / aged debtor reports -Maintain records of agreed repayment plans and ensure such plans are approved by the surveyor and/or client as appropriate -Contribute to the identification of unallocated cash -Assist in the allocation of cash receipts at peak periods -Chasing arrears on behalf of clients in accordance with clients’ debt recovery policies -Keep surveyors responsible for clients and tenants informed of progress in collecting arrears -Maintaining records of tenant actions to settle arrears, including monitoring performance against agreed payment plans -Analysing aged debtors and advising surveyors and clients regarding recovery of arrears. -Adhere to all agreed procedures and controls -Record details of conversations and actions agreed with tenants to clear outstanding arrears -Report any tenant disputes and/or complaints to the surveyor and client accountant responsible -Provide tenants with copies of any missing documentation -Agree all escalation steps to recover debts with the surveyor responsible prior to initiating action -Ensure that all tenant queries are actioned promptly, liaising with surveyors and client accountants as required -Provide information to support preparation of monthly credit control reports and aged debtor analyses -Track repayments against agreed payment plans and notify surveyors and client accountants of any default -Maintain records of debtor payment performance and issue payment reminders to poor payers

Requirements

• microsoft office
• trace tramps
• credit control
• debt management
• time management
• communication

What You Bring

-Able to work to tight deadlines and manage time effectively -Good skills in Microsoft Office products (Excel, Word, and Outlook) -Tenacious, presentable, assertive and self-motivated -Experience of using computer based accounting systems, ideally Trace Tramps, or similar packages such as Yardi Propware / Voyager, Qube Horizon, etc. -Conscientious and highly focussed, with a sound understanding of credit control procedures and an appreciation of data protection issues -Understanding of accounting techniques including sales ledger transactions, particularly in a property environment, would be an advantage. -Must be highly numerate and accurate with strong attention to detail -Experience in a credit control / rent collection role within a busy office environment. Qualification or part qualification in credit control and debt management or a related accounting discipline a distinct advantage -Effective communication with the Accounts Payable function on accounts funding. -Excellent verbal and written communication skills with professional telephone manner

People Also Searched For

Benefits

You will be joining a friendly, entrepreneurial and inclusive culture. We are driven by our core values and aim to embody them in all we do. We aspire to be refreshingly different and achieve this through using our unique perspectives, capabilities and expertise. We are bravely ambitious by going beyond what is required of us, and we are successful together; trusting one another and working collaboratively to achieve great results. We recognise our employees are our most valuable asset, and our benefits scheme, employee engagement opportunities and Learning & Development offerings are our commitment to you and your career with us. We offer personal support, a competitive salary and a fantastic benefits package. If you chose to join BNP Paribas or one of our subsidiaries, we will develop your strengths and fulfil your career ambitions. BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status.

About Bnp Paribas Real Estate

-A leader in global real estate services, providing comprehensive solutions across the industry. -Evolved from a traditional property advisor to a full-service provider with a rich history. -Expertise spans residential, commercial, and industrial real estate sectors. -Known for managing large-scale real estate portfolios and delivering complex urban development projects. -Supports businesses through office leasing, retail spaces, and industrial facilities in commercial real estate. -Continuously shapes the future of real estate investment and management through strategic acquisitions and innovative solutions. -A trusted partner for investors, developers, and occupiers, focusing on sustainable and high-performing properties.

Sector Specialisms

Security Clearance

-all selected candidates will undergo an internal background screening process in accordance with group policies.