Area Manager - Neighbourhood Team

Overview

Lead a team of Neighbourhood Managers delivering high‑quality housing and community services.

Key Responsibilities

• team leadership
• customer service
• regulatory compliance
• proactive service
• regional coordination
• housing management

Tasks

You will work directly with Neighbourhood Managers and regional colleagues to ensure a consistent and high-quality customer experience, taking the lead where there is increased complexity, and creating a proactive service to customers and neighbourhoods, ensuring compliance with all regulatory requirements. This role is responsible for leading and managing a team of Neighbourhood Managers in delivering outstanding customer service and housing management services across their area of operation and working across the surrounding region.

Requirements

• level 4
• housing qualification
• customer service
• conflict resolution
• staff management
• time management

What You Bring

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Strong customer focus and effective time management are essential, as is a willingness to be present in the community, with some evening or weekend work as required. We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check. -Effective organisational skills, and attention to detail with the ability to plan own work, time management and deliver on targets / provide value for money. -Flexible approach to travel and working hours to accommodate customer/community meetings and out of hours rota. -Confident communicator with exceptional customer service skills, and ability to build rapport with all stakeholders. -Excellent understanding of the social housing sector and neighbourhood management including relevant legislation and regulation. -Confident and experienced in resolving conflict. -Previous experience of managing staff in a similar role. -Proven experience of delivering high quality neighbourhood and community services. -Ability to take the lead, manage, support and inspire colleagues. -Holds a minimum level 4 Ofqual regulated professional housing management qualification or are committed to working towards one.

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Benefits

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

About Orbit Group

-Orbit was established to provide affordable housing solutions across the UK. -The company has a strong legacy in property management and construction, focusing on creating sustainable homes. -Orbit’s portfolio includes thousands of homes, with a clear focus on customer satisfaction and community wellbeing. -Orbit delivers a wide range of housing projects, from new builds to the renovation of existing properties. -Orbit has a strong presence in the housing sector, offering a variety of property management services to its clients. -It also has a deep commitment to innovation in construction practices, leveraging modern techniques to ensure quality. -Notably, Orbit works closely with local communities to provide tailored housing solutions and support long-term development. -Orbit continues to grow and evolve, positioning itself as a key player in the UK housing sector.

Sector Specialisms

Interview Process

-online application -interview(s) -decision and offer

Security Clearance

-subject to a dbs check