Program Manager, Consulting

Overview

Drive and oversee global real estate/facilities programs, ensuring execution, reporting, and ROI.

Key Responsibilities

• program strategy
• approval management
• kpi development
• performance analysis
• executive reporting
• operational excellence

Tasks

-Support global program strategy, scope, goals, and deliverables that drive client objectives in collaboration with senior executives, team members, and field operations. A key program example is the flex office program which is an expanding program for co-working type workspaces in EMEA. -Manage the approval process within the real estate and facilities function for all assigned project -Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects. -Analyze and assess program performance to inform planning and decision making. -Conduct team meetings with regional teams implementing programs to understand risks or issues to inform escalation and reporting needs -Coordinate work and/or approvals for programs they manage between other internal and/or external groups. -Provide regular Executive-Level dashboard or presentation reporting on project/program performance -Create and communicate client-facing presentations on program progress in a clear and concise manner to real estate and facilities leadership -Ensure operational excellence and implement scalable processes and procedures to support various global workplace programs, including management of operations, business performance, guest experience, and vendor relationships

Requirements

• program management
• leadership
• powerbi
• smartsheet
• ifm
• bachelor's

What You Bring

-8+ years relevant work experience, 5 years of direct program management preferred -Ability to collaborate with clients at all levels of an organization. -Strong background in leadership roles with exposure to contract management, customer service, people development, and operations. -Drive adherence to established processes and demonstrate agility and creativity to meet dynamic business needs -Strong communication, presentation, and listening skills. -Experience in visual interpretation and presentation of data for driving process and continues improvement Bachelor’s degree required. -Proficient in the use of Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, PowerBI, and Outlook. -Willingness to travel both domestically and internationally as required -Strong analytical skills -Commercial Real Estate experience specifically in Integrated Facilities Management (IFM) environments with proven capabilities in driving programs to exceed client expectations. -Ability to collaborate with global teams given the nature of the real estate and facilities function is global -Able to work in a fast-paced, changing environment with a sense of urgency -Proficient in Smartsheet capabilities and the ability to leverage for project management, driving automation, etc. -Outstanding organizational and time management skills -Experience collaborating with multiple teams internally and externally

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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