Senior Service Manager-Cortland Park West-Atlanta, GA-$1,000-Sign-On Bonus
Cortland
Oversee maintenance team, ensure property integrity, handle service requests.
7 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Atlanta, GA
Field
Company Size
1,000 Employees
Service Specialisms
Artificial Intelligence
Automation
Blockchain
Cybersecurity
Digital marketing strategy
Consulting
Venture Capital
Private Equity
Sector Specialisms
Industrial
Construction
Marine
Mining
Multifamily Residential
Role
What you would be doing
preventive maintenance
inventory management
service requests
safety compliance
staff supervision
utility mapping
- Conduct all business in accordance with company policies and procedures and all state and federal laws (such as ADA, Fair Housing, OSHA, HAZCOM Program Lead Based Paint, etc.)
- Assist Service Technicians in identifying, diagnosing, repairing, and resolving issues related electrical, plumbing, A/C and heating systems, appliances, stairs, railings, gas fixtures, carpet, tiles, flooring, etc.
- Assist in keeping the grounds neat and free of litter, using rakes, sweeps, and shovels as circumstances warrant.
- Keep all safety material current and readily accessible, including MSDS sheets, HAZCOM recordkeeping, Lead Based Paint, Mold & Mildew, Pool log, Refrigerant log, EPA regulations, and OSHA requirements; stay aware of the condition of physical property throughout the community and immediately correct unsafe conditions
- Hire, terminate, train, manage, and lead all maintenance staff to achieve the operational and financial goals of your assigned community; oversee the pre-employment interview process, new associate onboarding, formal and informal performance management processes, and development and succession planning
- Conduct all business and identify all utility meter cutoffs, apartment and fixture cutoffs, and sewer clean-outs; prepare maps indicating the same
- Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
- Schedule, delegate, and perform minor and routine maintenance on all appropriate equipment on a regular basis
- Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments; maintain expenditures in line with the budget unless prior approval from the Community Manager and Area Operations Manager has been obtained
- Oversee and inspect the work performed by two or more full-time Service Technicians; administer disciplinary actions and/or development plans as necessary
- Implement and manage the system for handling resident service requests, completing all requests within 24 hours when possible; schedule the on-call rotation for the staff and assist with on-call service as necessary
What you bring
epa cert
hvac cert
class e
5+ years
carpentry
customer service
- Ability to work day, weekend, and evening hours as required
- 5-6+ years of experience in carpentry, plumbing, and/or electrical repair; experience in the multifamily industry preferred
- Ability to plan and multitask in a fast-paced environment while acting as a mentor and leader for other Service Technicians
- Knowledgeable of pertinent laws, including EPA and OSHA regulations
- Current EPA, CPO, and HVAC certifications
- Current, valid Class E driver’s license
- Capacity to read, interpret and apply written instructions for repair and maintenance of equipment
- Ability to interact with customers professionally and enthusiastically
- High school diploma or equivalent; technical degree or some college preferred
- Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.
- Renewals have skyrocketed because life at your community is so worry-free – residents feel like they're on one giant "staycation."
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Interview process
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Company
Overview
- Founded in the early 2000s, this company has rapidly evolved into a leading real estate investment and management firm.
- The company focuses on creating high-quality residential and commercial spaces that enhance communities and provide value to investors.
- They manage thousands of apartments and properties across major U.S. cities.
- Their approach to development is characterized by an innovative blend of design, sustainability, and market intelligence.
- Known for delivering exceptional living experiences, they thrive on partnerships and long-term growth strategies.
- Their portfolio includes luxury apartments, mixed-use developments, and commercial properties.
- They are a prominent player in transforming urban landscapes, particularly in high-demand metropolitan areas.
- Customer-first approach
- Collaboration
- Innovation
- Integrity
- Excellence
- Accountability
2050 Carbon Neutrality
Net-Zero Emissions Target
Describes the company's goal to achieve net-zero carbon emissions by a specific future year.
- Integrates sustainability into real estate projects focusing on energy efficiency, water conservation, and sustainable materials.
- Achieved LEED certification for several properties.
- Uses energy-efficient systems in building designs.
50% Women
Leadership Representation
The proportion of women in leadership roles reflects a significant commitment to gender diversity.
30% Minority by 2025
Leadership Representation by 2025
The target for minority representation in leadership roles highlights a forward-looking approach to diversity and inclusion.
- Has set goals to increase the representation of women and minorities in leadership roles.
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