Service Work Order Coordinator I

Overview

Manages and processes service work orders, coordinating with customers and dispatch.

Key Responsibilities

• filing system
• work orders
• data integrity
• process development
• customer requests
• dispatch communication

Tasks

-Maintains a complex filing system. -Receives, verifies, and disseminates work requests from customers through work order systems (portals, emails, phone calls) -Direct communication with dispatch centralized team regarding NTL and NTLL customers. -Identity theft monitoring -Prioritize work in order to successfully meet the needs of internal and external customers. -Direct communication with branch employees regarding response times, work order updates, and job completion. -Processes confidential information. -Develops process relative to the work control system. -Maintains the integrity of the work order system data. -Manages work orders, enters labor, contract and materials charges against the work orders and closes work orders when complete with NTLL customers and other Local Customers.

Requirements

• hs diploma
• microsoft office
• excel
• facilities
• customer service
• dispatch

What You Bring

-HS Diploma or GED Equivalent -Strong customer service focus. -Excellent communication skills, both written and verbal. -Strong computer skills. -Microsoft Office Suite Training/Experience, preferred -Customer Work Order Interface Experience, preferred -Strong Microsoft Excel abilities -Experience with facilities management. -A cultivated attention to detail. -0-2 years’ experience with customer service and office administration necessary -Personnel Dispatch Experience, preferred

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Benefits

-Pet insurance -11 paid holidays each calendar year (10 fixed, 1 floating) -Optional life and AD&D coverage -Tuition reimbursement -401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed. -15 days of vacation per year -Health savings account (HSA) -Flexible spending accounts (FSA) -Paid sick leave, per company policy -Company-paid short- and long-term disability insurance -Company-paid Employee Assistance Program (EAP) -Supplemental medical plans -Company-paid basic life insurance and AD&D -Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment) -Optional spouse and dependent life insurance -Medical, dental, and vision coverage

About Tk Elevator

-Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry. -Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings. -With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction. -Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations. -The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards. -A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture. -The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.

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